Senior Program Manager - AI Infrastructure Services

You Will

· Establish and lead program governance and delivery assurance practices to ensure high-quality project execution and customer outcomes.

· Manage large, complex portfolios of projects and programs, ensuring delivery on time, within budget and in line with customer expectations.

· Develop and manage RAID logs, change control processes, escalation management and executive reporting.

· Act as the primary point of contact for executive and management communications across assigned programs.

· Lead cross-functional, globally distributed teams spanning Dell Technologies, customer organizations and third-party partners.

· Build trusted advisor relationships with customer stakeholders and executive sponsors.

· Drive alignment across technical, operational and business teams to ensure successful implementation and realization of business value.

· Provide coaching, mentoring and leadership to project and program teams.

Essential Requirements

· Extensive experience leading large-scale programs and complex project delivery organizations with Program Management certifications (PMP, PgMP, PRINCE2, MSP or equivalent).

· Proven track record delivering complex Data Center infrastructure and IT services programs across multiple customers, sites, geographies and workstreams.

· Extensive hands-on Data Center infrastructure experience, including knowledge of:

o Power and cooling systems

o Racks and physical infrastructure

o Cabling and connectivity

o Compute, storage and networking environments

o Data Center operational readiness and deployment activities

· Proven experience supporting the design, build, deployment, commissioning or expansion of enterprise, colocation, hyperscale or AI-focused Data Centers.

· Strong understanding of AI infrastructure deployment and Data Center modernization initiatives.

· Demonstrated success operating within complex matrix organizations and leading globally distributed teams.

· Extensive experience presenting complex technical, operational and program delivery updates to C-Suite and senior executive stakeholders.

· Strong commercial awareness and ability to manage delivery risks, stakeholder expectations and business outcomes.

· Self-motivated, hands-on and capable of operating effectively under pressure while managing competing priorities.

· Exceptional communication, influencing and stakeholder management skills across technical, operational and executive audiences.

· Proven ability to operate independently while leading high-performing, cross-functional teams.

· Experience working within global organizations and multinational customer environments.

· Willingness and ability to travel extensively across EMEA during customer deployment and commissioning phases. The successful candidate should be comfortable spending extended periods on customer sites supporting Data Center implementation, operational readiness and infrastructure build activities.

Desirable Requirements

· Proficiency in English and at least one additional European language is an advantage.