Hotel Receptionist in Edinburgh

On-site in Edinburgh·Full-time·Added yesterday (last checked 30 Oct)

Dakota Hotels

37 open roles

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Our summary

Salary: £23,205 a year
About £1,690 a month after tax.
Work mode: On-site, Edinburgh
Contract: Permanent, full-time hours
Experience: 2+ years
Closing date: Apply by Monday 30 November

Skills

Nice to have

Dakota Hotels is hiring for this role in several places. This vacancy is in Edinburgh.

Requirements

What we're looking for

The successful applicant will have/be:

A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
A strong administrator with the ability to prioritise and work at pace.
Great communicator and a genuine people person
Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
Fully computer literate. A knowledge of a property management system is desirable however full training will be given
An enthusiastic individual who will promote our culture of positivity.
Be task oriented with a great pride for the work they do and attention to detail.
Flexible with shift patterns and available around the needs of our business.
Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

Nice to have

Experience working in 4* and 5* hotels are strongly preferred

Pay & benefits

What you'll get

Salary/Benefits: The gross annual salary is £23,205

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

Special discounts on stays and dining at any Dakota
Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
Additional holiday day on the first anniversary of your employment
Meals on duty and uniforming
Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
Support from our inhouse Mental Health Champions
Family-friendly flexible working options
Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues
Accredited, certified compliance training given on employment
Access to a suite of external, certified resources via our Learning Management System
Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

The role

What you'll do

PRIMARY ROLE RESPONSIBILITIES

To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
To have a comprehensive knowledge of the Front Office computer systems.
Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.