Senior Technical Specialist

• ITIL certified

• Microsoft certified: Power BI or Fabric Analyst / Data Engineering Associate 

Responsibilities

System Configuration & Customisation: translate documented business requirements and process maps into effective system configuration design, build, test and maintain tailored digital forms, custom workflows, and automated job templates within the Field Management software to match specific operational processes.

Deployment & Implementation: Manage the end-to-end rollout of the software for new teams or clients, ensuring seamless user provisioning, asset logging, and mobile app setup. Ensure changes are appropriately assessed, approved and deployed.

Technical Support & Troubleshooting: Assist with the discovery and resolution of complex technical issues, bugs, device syncing failures, and performance bottlenecks. Assist with the triage of support tickets.

Integration Management: maintain API connections and data pipelines between Field Management software and external systems, such as ERPs, CRM platforms or GPS tracking tools.

User Training & Adoption: assist with the creation of technical documentation, user guides, and training materials to educate back-office staff and field operatives.

Data Management & Reporting: Build and manage custom business intelligence dashboards, KPI trackers, and automated compliance reports.

Platform Maintenance & Upgrades: Manage software updates and new feature releases from the Field Management software vendor, undertake testing and controlled updates.

User Access & Security Compliance: Assist with the administration user permissions, role-based access controls, and security protocols to safeguard sensitive client, field, and operational data

Knowledge, Skills, and Experience

Essential

• Experience configuring field management or comparable business software
• Strong capability in digital form building, workflow configuration, formulas and conditional logic.
• Experience developing in the Fabric environment with Power BI dashboards, including data modelling, Power Query and DAX.
• Strong analytical, troubleshooting and problem-solving skills.
• Ability to translate business requirements into maintainable technical solutions.
• Clear communication skills and the ability to work effectively with a Project Manager, operational stakeholders and end users.
• Is a self-starter who manages their own time and seeks to add value to their function
• Is not afraid to address and challenge blockers to information or to raise constructive challenge
• Is used to delivering in a time pressured environment to meet client deadlines
• Pays attention to detail and sees things through to completion
• Understands and drives efficiency by applying lean principles

Desirable

• Have experience in field management system such as Re-flow and Novade.
• Domain experience of infrastructure construction, or regulated sectors.
• Working knowledge of Python
• Skilled with JavaScript for scripting, automation and data processing.
• Understanding of APIs, JSON and data integration processes.

• ITIL certified

• Microsoft certified: Power BI or Fabric Analyst / Data Engineering Associate