Community Relations and Stakeholder Officer

• Proven experience in community engagement, stakeholder management, public affairs, communications or a similar role
• Experience of working on projects involving multiple stakeholders
• Good understanding of stakeholder engagement principles and community relations
• Experience developing and implementing stakeholder engagement and community liaison plans
• Experience managing sensitive or challenging stakeholder issues and resolving conflicts effectively
• Experience engaging with local authorities, councillors, MPs, community groups, residents, businesses, landowners and statutory organisations
• Experience supporting consultation, public information events, community meetings and stakeholder briefings
• Ability to work collaboratively with project, construction, engineering, environmental, communications and commercial teams
• Strong written and verbal communication skills

• Experience working within AMP8 or a regulated water environment.
• Knowledge of the UK water industry and the challenges associated with delivering water and wastewater infrastructure
• Experience of working alongside water companies, Tier 1 contractors or major infrastructure delivery partners
• Experience managing stakeholder requirements across multiple projects or geographical areas
• Understanding of environmental, planning, highways and statutory requirements associated with infrastructure delivery
• Membership of a relevant professional body such as CIPR, IEMA or CIWEM

New opportunity for a Community Relations and Stakeholder Officer to join our United Utilities team, working on allocated schemes across the Windermere region

• Attend project meetings and wider framework meetings, providing input and support
• Help to develop and deliver communications / stakeholder engagement plans
• Establish and develop effective stakeholder relationships both internally and externally
• Assist with client communications including the preparation of public consultation material and other customer literature
• Ongoing proactive customer communication, responding to enquiries and complaints within regulated response timeframes
• Arrange or attend exhibitions, drop-in sessions and meetings (online and in-person)
• Manage dissemination of relevant up to date information between project delivery teams and client / external parties.
• Liaise with local authorities and other statutory stakeholders (including land agents, local highways authorities, councillors and governing bodies)
• Ensure site is set up in accordance with branding guidelines and undertake site audits to ensure correct signage is installed and relevant information is displayed
• Maintain project trackers, maintain engagement plans and log all interactions with customers and stakeholders
• Production of information sheets and internal team communication
• Contribute to production and submission of Key Performance Indicators and reports
• Assist with the development and delivery of site social value plans.
• Build and maintain relationships with local organisations, including charities, schools and VCEs
• Organise volunteering days, STEM visits, work experience placements & other associated social value activities.
• Assist with the reporting of social value data to the client and Costain Group.

Essential

Desirable