Customer Team Member

On-site in Ashford·Part-time·Added 7 days ago (last checked 6 Oct)

Co-op

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Overview

Job details

£13.04 an hour
Gross, as stated in the ad.
Part-time
Per the ad.

Benefits

31 days holiday inc. bank holidays
Paid annual leave, per the ad.
Up to 10% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.
Cycle to work scheme
Commuter benefits named in the ad.

The role

Customer Team Member

Location: 98 Faversham Road Kennington, Ashford, TN24 9DE

Pay: £13.04 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: Opening shifts, early morning starts through to early afternoon. Will include at least 1 weekend shift which will require flexible availability. We're happy to discuss this further at interview. Role will include working in our in-store bakery

Full, paid training provided

Apply easily from your mobile device by completing our assessments (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do

Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
Work with your team to keep the store running smoothly
Work hands-on on the shop floor and tills, and in our in-store bakery, and contribute to daily operations to create a great shopping experience
Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
Promote Co-op Membership and support your local community

What you'll bring

A genuine passion for helping people and delivering great customer service
The ability to work flexibly across a number of shifts and as part of a team
An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

Full training and career development resources
30% discount on all Co-op products in-store
Flexible access to your pay as you earn it
A pension scheme with up to 10% employer contributions
31 days of holiday (including bank holidays, pro rata for part time colleagues)
24/7 access to GP appointments, and colleague support programme
Cycle-to-work scheme
Market-leading policies to help you through life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

Hiring process

2 steps1 interviewa task to do

Application
Online assessment
Online test · 20–50 min
Measures how well your behaviours, values and motivations match the job; it has to be done before you can submit your application.
Screening · With a Talent Acquisition team or hiring manager
Interview
A behavioural interview asking for specific examples from your current or previous jobs, in person or by telephone; some roles have more than one interview.
Decision · With a hiring manager · Phone call