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Customer Team Member

On-site in Culloden·Part-time·Added 14 days ago (last checked 1 Oct)

Co-op

422 open roles

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Overview

Job details

£13.04 an hour
Gross, as stated in the ad.
Part-time
Per the ad.

Requirements

Work on-site in Culloden
No relocation package mentioned.

Benefits

31 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.
Up to 10% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.
Cycle to work scheme
Commuter benefits named in the ad.

Skills

Cleaning

Pay & benefits

What you'll get

Pay: £13.04 per hour

Full, paid training provided

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Stream- a money management app giving you access to a percentage of your pay as you earn it
31 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Full, paid training and dedicated support for your personal development and career progression
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme

The role

What you'll do

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
Support your local community - get involved in all kinds of activities and events!

How you'll work

Location: Shopping Centre Keppock Road, Culloden, IV2 7LL

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (5.45am opening), afternoons, late evenings (10pm closing) including at least 1 weekend shift, to be discussed at interview

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

Customer Team Member

You can apply for this role using your mobile device (no CV needed!)

This job would suit people who have

A genuine care for the needs of customers and members
Great people skills, with the ability to build positive relationships with customers and colleagues
A positive approach to change and problem solving
The flexibility to work a range of different shifts

Hiring process

2 steps1 interviewa task to do

Application
Online assessment
Online test · 20–50 min
Measures how well your behaviours, values and motivations match the job; it has to be done before you can submit your application.
Screening · With a Talent Acquisition team or hiring manager
Interview
A behavioural interview asking for specific examples from your current or previous jobs, in person or by telephone; some roles have more than one interview.
Decision · With a hiring manager · Phone call

About Co-op

Industry: Retail, logistics and professional services
Website: coop.co.uk

In their own words

About the company & team

We're looking for Customer Team Members to join our team at Co-op.

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

Additional information

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

All open roles at Co-op