Customer Team Member

On-site in Inverness·Part-time·Added 4 days ago (last checked 12 Oct)

Co-op

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Overview

Salary: £13.04 an hour
Contract: Part-time
Holiday: 31 days holiday inc. bank holidays
Pension: Up to 10% employer pension
Commute: Cycle to work scheme

The role

Customer Team Member

Location: 74 Telford Street Telford Retail Park, Inverness, IV3 5LS

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.

30% colleague member discount in store - more benefits below

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

Join us as a Customer Team Member and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do

Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
Work with your team to keep the store running smoothly
Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
Promote Co-op Membership and support your local community

What you'll bring

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

Full training and career development resources
30% discount on all Co-op products in-store
Flexible access to your pay as you earn it
A pension scheme with up to 10% employer contributions
31 days of holiday (pro rata, including bank holidays)
24/7 access to GP appointments, and colleague support programme
Cycle-to-work scheme
Market-leading policies to help you through life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

Hiring process

2 steps1 interviewa task to do

Application
Online assessment
Online test · 20–50 min
Measures how well your behaviours, values and motivations match the job; it has to be done before you can submit your application.
Screening · With a Talent Acquisition team or hiring manager
Interview
A behavioural interview asking for specific examples from your current or previous jobs, in person or by telephone; some roles have more than one interview.
Decision · With a hiring manager · Phone call