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Customer Success Implementation Specialist - ImedDoc

Hybrid in Milton Keynes·Added today (last checked 6 Nov)

Clanwilliam

3 open roles

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Our summary

Work mode: Hybrid, Milton Keynes
Holiday: 22 days holiday

Skills

Nice to have

Healthcare IT

Pay & benefits

What you'll get

At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care.

Company matched pension scheme.
22 days annual leave, increasing yearly up to 26 days.
Flexible working.
2 paid CSR Volunteering/Charity Days per year.
1 Wellbeing Day per year.
Enhanced maternity and paternity benefits.
Full access to our Employee Assistance Programme.
Regular wellbeing supports and webinars.
Annual leave purchase scheme.

Lanas is an equal opportunities employer.

The role

We're looking for a Customer Success Implementation Specialist to help new customers get the very best start with iMedDoc.

You'll own the journey from understanding a practice's requirements through software setup, testing, training and go-live.

Based in Milton Keynes, you'll work with customers and our Data, Development and Service Delivery teams to make every implementation smooth, accurate and well managed.

What you'll do

Lead customer onboarding calls, understand practice workflows and agree clear implementation requirements, timelines and next steps.
Install, configure and test iMedDoc for new sites, ensuring each system is set up accurately and ready for use.
Coordinate tasks with Data and Development teams, track progress in SharePoint and flag risks to a successful go-live.
Guide customers through user acceptance testing, troubleshoot issues and involve specialist teams when needed.
Deliver practical product demonstrations and user training so teams feel confident using iMedDoc from day one.
Own outstanding actions through to resolution, keep customers informed and gather feedback to improve future implementations.

Requirements

A confident communicator who builds trust with customers and explains technical information clearly.
Excellent organisation and attention to detail, with the ability to keep multiple implementations moving.
A proactive problem-solver who takes responsibility, follows through and knows when to escalate.
Comfortable working across teams and learning new software.
Experience in implementation, onboarding, training or healthcare IT would be an advantage.

About Clanwilliam

In their own words

About the company & team

Lanas is igniting healthcare innovation. For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.

Our technology is used by millions of clinical users in over twenty countries. From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.

All open roles at Clanwilliam