Aftersales Manager

• Previous experience working as an Aftersales Manager within a main dealer
• You will have the ability to lead, manage and motivate your team to maximise every profit opportunity, whilst delivering exceptional levels of customer service.
• You must have a stable and proven track record in managing an Aftersales department and be able to demonstrate delivering a profitable result
• A full clean driving licence

• Access to our in-house training academy for everyone
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

Role overview
We are looking for an Aftersales manager to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives.

Key responsibilities
Your key responsibilities as an Aftersales Manager will be to:

• Lead and manage the Technical Service Department, ensuring efficient operations and full compliance with manufacturer and group standards
• Drive departmental performance, profitability, and KPI achievement through effective cost control, budgeting, and commercial management
• Recruit, develop, and performance-manage staff, implementing training and development plans to maintain high technical standards
• Lead and manage the Parts Department, ensuring efficient operations, accurate stock control, and strong commercial performance while delivering exceptional service to workshop, bodyshop, and retail customers
• Monitor work in progress, cash flow, trade and warranty debtors, and produce regular performance reports
• Maintain up-to-date technical knowledge and communicate relevant information to the team
• Continually improve customer care standards and attend relevant meetings and training sessions to support business objectives

What's in it for you?
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: