Prime Finance Applications Support - Assistant Vice President

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi technology are seeking a highly motivated IT professional to join our Production Services team support group in Belfast.

The Prime Finance support group provides technical and business support for Citi's Prime Finance Application stack, encompassing Prime brokerage and Securities Lending business streams. The applications are business critical, providing trade capture and maintenance for Trading, Sales, Middle Office and Operations.

Role / Position Overview

We are searching for a highly motivated and enthusiastic person who will drive front line support functions as part of the Prime Finance Support team. We work in partnership with the business running the production platform, providing quick resolutions to their issues, drive stability, efficiency and effective improvements to help us and the business succeed.

The role will entail working closely with business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions. You will develop detailed knowledge of the Prime Business. You will be working closely with your counterparts in India, UK, Hong Kong, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

Key Responsibilities

• Provide direct user support for critical Prime Applications.
• Support for all Prime business issues.
• To develop, maintain and enhance monitoring solutions within the decided monitoring solution.
• Mansging requests from the central ticketing queue - handling all incoming business requests during core business hours.
• To ensure that the platform is operational for business during all business hours.
• Onboard new systems for support.
• Complete application support stability projects to improve current operational processes.
• Work with development teams to ensure change management process is implemented correctly.
• Create proactive solutions to ensure systems are resilient