Quality Assurance, Monitoring & Testing Lead Analyst

• Experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi's Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Bachelor's/University degree, Master's degree preferred

Citi Global Markets provides world-class solutions and an unmatched global presence. Citi Global Markets serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes (Commodities, Equities, Rates, Spread Products) and currencies, providing an unmatched ability to meet the needs of our clients.

The 1st Line of Defence (1LOD) Markets Controls Testing team is part of Central Control Organisation supporting the Markets business, and is responsible for execution of a comprehensive, risk-based programme of control testing covering all Markets businesses globally. The primary mission of the 1LOD Markets Controls Testing team is to support Management in its continuous monitoring of its control framework and residual risk profiles, thereby supporting responsible provision of financial services to clients and effective risk management for the firm.

This position reports to the Global Markets Control Testing Programme Head, within the Central Testing Utility. The Global Markets Control Testing Programme Head leads and directs a team of approximately 100 controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution.

Responsibilities:

This role is to plan, execute and report the results of control testing covering Markets Trading and Sales businesses

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Key responsibilities of the role are:

• Executing and reporting results of control testing
• Supervising and coaching junior team members in execution of control testing
• Monitoring execution of parts of the testing programme to agreed timelines, escalating and resolving obstacles to delivery
• Maintaining high standards and best practice for execution of testing activities
• Providing challenge to stakeholders on the design and effectiveness of controls
• Supporting stakeholders in determining necessary control remediation identified through the testing programme
• Maintaining strong stakeholder relationships across Front Office, Markets Conduct Risk, Compliance and Operational Risk
• Presenting impactful summary outputs from the testing programme to stakeholders
• Providing Markets controls subject matter expertise to stakeholders across all three lines of defence
• Knowledge, Experience & Skills:
• Relevant experience in Front Office controls testing, internal audit, external audit, independent control reviews, or similar disciplines
• Understanding of Markets business activities and associated regulations
• Knowledge of Markets Operational and Compliance risks, and related controls, associated with trading and sales activities
• Strong understanding of control design assessment and effectiveness testing techniques and practices
• Experience of coaching and developing team members
• Experience of overseeing a team to deliver rigor and attention to detail in execution
• Experience of developing and maintaining effective senior stakeholder relationships
• Track record of providing constructive, effective challenge to Senior Stakeholders on risk management matters

• Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
• Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
• Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool • Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
• Stay up-to-date with the latest quality assurance testing tools and strategies
• Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk
• Management
• Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
• Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Support to ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility
• Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
• Identify any monitoring breaks and suggest enhancements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.