Global Spread Products Application Support - Assistant Vice President

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the "SP" banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.

Role overview

• Trade floor: Primarily based on the trade floor facing off to business users daily.

• eTrading Applications Support: Supporting Spread Products eTrading platform.

• Global Follow-the-Sun Coverage: Part of a global follow-the-sun team ensuring overnight risk batches complete successfully and within SLAs.

• Downstream Feed Investigation: Investigate issues raised by downstream partners on feeds delivered to them, improving data quality checks, monitoring, and alerting.

• Development Collaboration: Work closely with the in-house dev teams, escalating issues where needed.

• Incident & Task Management: Track incidents in ServiceNow; own the stability book of work in Jira.

• Observability & Controls: Improve monitoring, observability, and controls for our stack.

• Resiliency & Accountability: Improve resiliency and recoverability for our stack, holding our dev team accountable.