CSRD Reporting & PMO Senior Manager

The CSRD Reporting & PMO Senior Manager is an 18-months mission accountable for the end-to-end planning, coordination and delivery of CHANEL's first CSRD reporting process. In this role you will work hand in hand with Communications and the core annual report team to ensure that the CSRD report is delivered on time, supported by consistent and reliable information, ready for assurance, and in accordance with the Company governance and approval processes. Formal sign-offs apply to the deliverables and content owned by each accountable stakeholder; approval of the report as a whole remains governed through the Company's established approval process.

The role acts as the central integrator across Sustainability Performance & Reporting, sustainability topic owners, Finance, Legal, People & Organisation, Communications, Divisions, Regions and external auditors. Regulatory interpretation, subject-matter judgements, content ownership and formal sign-offs remain with the relevant accountable stakeholders.

• Work with the communications team to own and maintain the integrated CSRD reporting plan, calendar and critical path.
• Coordinate through existing functional reporting leads and established topic, Divisional and Regional focal points, engaging contributors directly where agreed
• Track milestones, dependencies, risks, decisions and actions; escalate where needed.
• Coordinate review, approval, assurance and publication-readiness milestones, including sign-off of deliverables and content by the relevant accountable stakeholders.
• Maintain the CSRD reporting framework, contributor instructions, templates, data flows and control requirements.
• Coordinate the collection and overall consolidation of quantitative and qualitative information through existing functional processes and accountable reporting leads, while respecting confidentiality, access controls and established ownership of source data.
• Coordinate checks for consistency across disclosures and between data, narrative, strategy and supporting evidence. Strategic intent, subject-matter interpretation and related judgements remain with the relevant senior Functional and topic owners.
• Identify gaps, inconsistencies and incomplete inputs, and coordinate their resolution with accountable owners.undefined
• Prepare and facilitate CSRD governance forums, working sessions and executive reviews.
• Provide clear status reporting on progress, risks, decisions and readiness.
• Maintain the RACI, decision log and action tracker.
• Create effective working relationships with senior contributors across the House.undefinedundefined
• Act as the central coordination interface for internal assurance and external audit activities.
• Maintain evidence traceability, review records and control documentation, in conjunction with Legal.
• Coordinate information requests, issue resolution and closure of assurance findings.
• Ensure readiness is built progressively through the cycle rather than concentrated at year-end.undefined
• Plan and deliver an end-to-end CSRD report dry run in parallel with the publication of the existing FY 2026 sustainability report.
• Use the dry run to test governance, contributor readiness, data and narrative flows, controls, evidence management, review and sign-off mechanisms, and audit preparedness.
• Work hand in hand with the Global Communications team to flag throughout the process any issues with data or narrative which may lead to reputational risk.
• Produce a consolidated dry-run report, gap assessment and prioritised remediation plan.
• Translate lessons learned into the design of the subsequent CSRD reporting cycle.undefined
• Run a structured post-mortem and maintain a continuous-improvement backlog.
• Standardise repeatable activities, templates, controls and reporting routines.
• Identify appropriate opportunities for workflow support and automation, while preserving human accountability for interpretation, judgement and sign-off, in line with the direction from Functional leads.
• Build a repeatable and sustainable CSRD reporting capability within Sustainability Performance & Reporting.undefined
• Work in parallel with the Global Finance Lab and relevant Technology teams to map the CSRD PMO activity model and identify repeatable activities suitable for AI enablement.
• Contribute business-process expertise to the design, testing and progressive deployment of an AI-enabled CSRD Reporting Agent.
• Help the agent progressively support planning, reminders, contributor coordination, evidence traceability, consistency checks, governance reporting and audit-request management.
• Define clear human-in-the-loop controls so that regulatory interpretation, expert judgement, challenge, accountability and formal sign-offs remain with the relevant stakeholders.
• Document the activities, rules, templates and decision points required to enable the AI Agent to support future CSRD PMO activities after the mission.

Location: London Headquarters, UK

Reports to: Head of Sustainability Reporting & Performance Management

Contract: 18-months Fixed-term contract, available from December 2026

At CHANEL, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.