IT Business Relationship Lead

Join Our Team: IT Business Relationship Lead.

Working Hours & Travel

This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces or other Trust locations as and when required.

Role Overview

As the IT Business Relationship Lead, you will play a key role in building strong partnerships between IT and the wider organisation. Working closely with business stakeholders, you will help translate strategic objectives into effective technology solutions, ensuring IT services deliver real value and support organisational goals.

Acting as a trusted advisor, you will identify opportunities for innovation and process improvement, helping teams harness technology, data and integration capabilities to achieve better business outcomes. From shaping new ideas through to implementation, you will bridge the gap between business needs and the art of the possible, driving transformation and continuous improvement across the organisation.

Key Responsibilities

Build and maintain strong relationships with business leaders and stakeholders, acting as a trusted link between IT and the wider organisation.

Collaborate with teams to understand business priorities, challenges and technology requirements, ensuring IT initiatives align with organisational goals.

Identify opportunities to improve business processes, efficiency and outcomes through technology, data and digital innovation.

Manage and communicate the business demand pipeline, ensuring requests are prioritised, scheduled and progressed effectively.

Monitor IT project delivery, performance and risks, providing regular updates to stakeholders and driving successful outcomes.

Ensure high-quality IT service delivery by tracking KPIs, SLAs and continuous service improvement opportunities.

Champion innovation by evaluating emerging technologies and supporting initiatives that deliver measurable business value and return on investment.

Support the development of business cases, requirements and project proposals, taking ideas from concept through to project initiation.

Promote best practice in business analysis, requirements gathering and documentation to improve organisational knowledge and decision-making.

Work with project managers, partners and funding bodies to deliver technology projects and innovation initiatives on time and within budget.

About You

Experience

Previous experience of working with business teams at various levels of seniority

Experience of leading cross-functional teams through processes designed to determine business and functional requirements

Wide experience / awareness of different technologies, IT processes and methodologies

Awareness of data & reporting tools, security considerations, integration capabilities and automation / AI

Practical experience of business process improvement, requirements gathering tools and techniques

Knowledge of integration and cloud technologies

Experience of working with both technical and non-technical teams

Creating IT solution requests from scratch to fully formed requirements

Skills & Attributes

Excellent communication, documentation and presentation skills

Excellent stakeholder management / relationship skills

Strong analytical and problem-solving skills, with a strategic mindset

High level expertise in business process improvement and workshop facilitation to bridge business and technical requirements

Ability to conceive, visualise, explain, design and help articulate end-to-end solutions

Sound understanding of best practice solutions architecture design principles, methodologies and governance (e.g. TOGAF or equivalent)

Ability to manage conflicting priorities and meet deadlines

In touch with general IT developments/trends and new technologies

Proactive and self-motivated

Contact & Application

If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.

What We Offer

In addition to your annual base salary of £40,000. We also offer a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1.

Learn more: https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits

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