Security Officer

Job overview

The role of a Security Officer is to support the Trust Security department in the delivery of security services to the Trust.

You will provide direct immediate response to all Trust security incidents, managing the situation as the first responder, and making assessments for wider escalation in keeping with a security and healthcare environment.

You will be involved daily in high level impact and intense situations, requiring the regular use of conflict management and physical intervention, resulting in a physical and mentally demanding role.

You will provide a security presence by undertaking regular patrols, both externally and internally, around the Trust, interacting with site users, observing for any suspicious activity, and undertaking dynamic risk assessments of the situation to deal with as appropriate.

You will be responsible for maintaining a professional approach to their work and responding in a rapid manner to all security and emergency incidents.

Main duties of the job

Being a team member of the security team, the post holder has both a group and individual responsibility for defined aspects of the service and will ensure that their contribution is both positive and beneficial in helping Trust Security, Capital Estates and Facilities Management and other departments of the Trust to fulfil the Trust's overall objectives.

You will contribute to the work of the security service with the guidance of the Security management team, to ensure that the security service meets agreed standards.

You will be the initial responder to all security incidents, resulting in the need for a physical presence to support and protect Trust staff, property and patients.

You will be expected to:

1. Work with the management team in the delivery of a 24/7 security service within the Trust and to assist and support colleagues within the clinical and non-clinical services.

2. Support Trust Security in delivering the Trust values of 'safe, kind and excellent' within the security service.

3. Demonstrate excellent communication, customer service, negotiation, and interpersonal skills in all contacts with staff, contractors, patients, and visitors and external bodies in respect of cultural and language difficulties, whether communicating verbally, in writing, or by electronic means.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Person specification

Qualifications

Essential criteria

• Standard level General Education
• GCE / CSE / GCSE or equivalent

Desirable criteria

• Customer Service NVQ Level III

Experience

Essential criteria

• Significant Customer Service experience
• Shift work - 24/7 service
• Working under pressure
• Working in a physically and mentally demanding role
• Working within a large and wide spread environment requiring high levels of fitness
• Working in the public sector
• PC literate (Word, Excel, Outlook)
• Ability to retain information

Desirable criteria

• Close working relationship with police
• Working in a hospital environment
• Security controller experience
• Working within an environment with large volumes of technical security systems
• Experience of working with NHS systems
• Experience working with sensitive or confidential information
• NHS Experience

Knowledge

Essential criteria

• Able to understand the complexities of the role
• Ability to adapt with change
• Knowledge of security industry
• Knowledge of the security sector
• Understanding of confidentiality and data protection (GDPR)

Desirable criteria

• Understanding of Health and Safety
• Knowledge of the Trust
• Knowledge of the NHS
• Knowledge of law
• Knowledge and understanding of Cyber Security

Skills

Essential criteria

• Able to work on own initiative or under direction as appropriate
• Confidentiality and discretion
• Ability to prioritise own workload and multitask
• Excellent written and verbal Communication skills
• Negotiation and influencing skills
• Organisational ability
• Ability to establish effective relationships at all levels of the organisation
• Able to work autonomously or in a team
• Adaptable and resourceful, able to work under pressure
• Strong interpersonal skills and a good team player
• PC Skills including Microsoft Office Applications
• Ability to mentor new staff to the department
• Excellent CCTV skills
• Understanding of all; legislations, guidance and current protocols
• Ability to manage high impact situations, understanding demand on physical and mental wellbeing

Additional Requirements

Essential criteria

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
• Physically fit

Desirable criteria

• Ability to work in a physical and mentally demanding role
• Ability to execute professional behaviour through varied tasks
• It is desirable that the post holder has a full UK driving license

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Applicant Information Pack (PDF, 264.4KB)
• Information for Applicants - Completing your Application (PDF, 222.9KB)