Retail Advisor
BT GroupNew65 locations
£13.66 an hourKing'S LynnSeason ticket loan
UK jobs. Bigger possibilities.
136,000+ live jobsOverview
Requirements
Work on-site in the UK
No relocation package mentioned.
The role
What you'll do
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Build strong relationships with Partners, Customers and colleagues across Service and Sales.
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Monitor orders and projects, identify risks early and coordinate action to support successful delivery.
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Own service issues through to resolution and support root-cause analysis and corrective action.
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Develop your knowledge of relevant products, processes and systems.
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Actively support the rollout of new products, systems and ways of working by completing training and providing timely, constructive feedback.
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Work flexibly and collaboratively to support team priorities, handovers and service delivery.
Partner Service Team Member
Location: Manchester | Grade: TMSV3
What we're looking for
You'll be customer-focused, organised and comfortable taking ownership. You'll communicate clearly, work well with others and respond positively to change, with a willingness to learn, adopt new tools and help improve how we work.
About BT Group
BT Group is a telecommunications company. Its careers site advertises roles for both early careers candidates and experienced professionals, spanning areas such as network and software engineering, retail, sales, project delivery, security and legal.
BT Group's careers site highlights flexible working, rewards and benefits, inclusion and diversity, and wellbeing, and points candidates to information about its locations and life at the company.
- Industry
- Telecommunications
- Website
- bt.com
Good to know if you are moving
- BT Group's careers site highlights flexible working as part of life at the company.
- The careers site promotes rewards and benefits, inclusion and diversity, and wellbeing support for employees.
In their own words
About the company & team
It's an exciting time to join Indirect Partner Service as we prepare to introduce important new strategic products and the systems that will support this role and improve how we serve our Partners and Customers. We're looking for a confident and proactive Partner Service Team Member who will embrace these changes, help shape their successful rollout and deliver a great customer experience. You'll build trusted relationships, manage orders and projects from placement through to first bill, keep stakeholders informed and take ownership of service-impacting issues through to resolution.
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