Retail Advisor
BT Group1d ago65 locations
£13.66 an hourKing'S LynnSeason ticket loan
UK jobs. Bigger possibilities.
137,000+ live jobsRequirements
What we're looking for
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Strong fault-finding, problem-solving and attention to detail.
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Confident, professional communication with customers and stakeholders.
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The ability to work accurately across several systems and prioritise urgent issues.
Nice to have
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Experience in telecoms, technical support or a customer service environment is desirable.
The role
Join our Inbound Services Team and help keep thousands of UK businesses connected through essential 0800 and 03 number services. You'll support customers with technical queries, urgent service changes and complex call-routing issues, helping to protect service when it matters most.
What you'll do
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Diagnose and resolve faults affecting inbound numbers, portal access and call reporting.
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Configure customer accounts, permissions and complex call-routing profiles.
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Use systems including CCE, Inbound Architect, Oracle, CSS, OPS and ServiceNow.
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Support urgent requests and major incidents affecting critical customers.
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Keep customers and internal stakeholders clearly informed through to resolution.
Inbound Services- Manchester
Business Customer Service | Grade TMSV3 | Manchester | Reports to Team Leader
What you'll bring
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Why join us? This is a varied technical role where your work has a direct impact on customers. You'll join a collaborative team, develop specialist inbound-services knowledge and help deliver reliable communications for businesses across the UK.
About BT Group
BT Group is a telecommunications company. Its careers site advertises roles for both early careers candidates and experienced professionals, spanning areas such as network and software engineering, retail, sales, project delivery, security and legal.
BT Group's careers site highlights flexible working, rewards and benefits, inclusion and diversity, and wellbeing, and points candidates to information about its locations and life at the company.
- Industry
- Telecommunications
- Website
- bt.com
Good to know if you are moving
- BT Group's careers site highlights flexible working as part of life at the company.
- The careers site promotes rewards and benefits, inclusion and diversity, and wellbeing support for employees.
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