£13.66
UK jobs. Bigger possibilities.
171,000+ live jobsCustomer Success Agent
On-site in the UK·Added 2 days ago (last checked 5 Nov)
Our summary
- Work mode
- On-site, the UK
Skills
Requirements
What we're looking for
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Strong customer service skills, with clear, empathetic communication and effective expectation management.
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Confidence in taking end-to-end ownership of customer cases, including escalations and complaint resolution.
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Ability to work across multiple systems, prioritise effectively and maintain accurate records.
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A practical approach to resolving service, order and Early Life issues, with a focus on First Contact Resolution.
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Ability to explain technical information clearly and identify suitable opportunities that add value for customers.
Nice to have
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Willingness to learn new products, processes and systems quickly; knowledge of BT networks or order journeys would be advantageous.
The role
We're looking for a confident and customer-focused Customer Success Agent to take ownership of business customer journeys dealing with products such as, but not limited to, Broadband, BTnet and Digital Voice.
You'll support customers from order through activation and Early Life, handle inbound queries, resolve issues and complaints, validate first bills and work with specialist teams to keep cases moving through to resolution.
If you're proactive, accountable and passionate about delivering a straightforward, reassuring customer experience, we'd like to hear from you.
How you'll work
Location: Manchester
Grade: TMSV3 (pre-evaluation)
Hiring process
Once you have applied you will be sent a link to complete a short online assessment please ensure you complete this so we can look at inviting you to the next stage of the process.
About BT Group
BT Group is a telecommunications company. Its careers site advertises roles for both early careers candidates and experienced professionals, spanning areas such as network and software engineering, retail, sales, project delivery, security and legal.
BT Group's careers site highlights flexible working, rewards and benefits, inclusion and diversity, and wellbeing, and points candidates to information about its locations and life at the company.
- Industry
- Telecommunications
Good to know if you are moving
- BT Group's careers site highlights flexible working as part of life at the company.
- The careers site promotes rewards and benefits, inclusion and diversity, and wellbeing support for employees.
In their own words
About the company & team
Role: Customer Success Agent
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