Customer Service Advisor in Cardiff

On-site in Cardiff·Added today (last checked 9 Nov)

BT Group

283 open roles

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Our summary

Salary: £26,116 a year
About £1,860 a month after tax.
Work mode: On-site, Cardiff
Commute: Season ticket loan

Skills

Customer Service

BT Group is hiring for this role in several places. This vacancy is in Cardiff.

Pay & benefits

What you'll get

A great starting salary of £26,116 pro-rata rising to £26,738 pro-rata after 8 months of being here
Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year
Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want
Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
Volunteering days, so you can give back to your local community
Optional Private Healthcare and Dental, to protect you and your family

The role

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Home Tech Team in Cardiff. You'll be talking over the phone to customers with all sorts of home tech-related queries.

You don't need specific experience to join us. Provided you're naturally helpful, calm and can build relationships - we can train you on the rest.

On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

How you'll work

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time.

About BT Group

BT Group is a telecommunications company. Its careers site advertises roles for both early careers candidates and experienced professionals, spanning areas such as network and software engineering, retail, sales, project delivery, security and legal.

BT Group's careers site highlights flexible working, rewards and benefits, inclusion and diversity, and wellbeing, and points candidates to information about its locations and life at the company.

Industry: Telecommunications

Good to know if you are moving

BT Group's careers site highlights flexible working as part of life at the company.
The careers site promotes rewards and benefits, inclusion and diversity, and wellbeing support for employees.

All open roles at BT Group