Commercial Manager

The role: Commercial Manager

• Lead and support a small team of commercial and pricing analysts.
• Manage the commercial performance and supplier relationship for the Onboard Retail programme.
• Lead Retail supplier governance, ensuring commercial and operational delivery against agreed objectives.
• Manage pricing and cost control across the global inbound catering operation.
• Manage commercial risks, issues, and opportunities associated with supplier contracts.
• Support the development and management of business cases and commercial proposals relating to Catering and Supply Chain.
• Partner with Hospitality, Culinary, Finance, Procurement and operational stakeholders to shape future onboard propositions and services.

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

An exciting opportunity to join British Airways' Commercial and Analytics team within Customer Experience and play a pivotal role in shaping the commercial performance of one of the airline's most visible departments. As Commercial Manager, you'll lead a small team focused on driving commercial value and ensuring effective governance across a significant global supplier portfolio. You'll influence strategic commercial decisions, manage key stakeholder relationships and contribute to the efficient operation of a complex airline.

You bring strong commercial judgement, excellent relationship-building skills and a genuine passion for delivering value through effective supplier partnerships. You're confident navigating complex commercial situations, analysing financial and business information, and influencing stakeholders at all levels to secure positive outcomes. You're naturally organised and resilient, able to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail. You take ownership, challenge constructively and look for opportunities to improve processes and create efficiencies. Above all, you're collaborative, with the ability to balance operational needs, financial objectives and customer priorities to deliver the best overall outcome for the business and our customers.

• Degree-level qualification or equivalent experience in a commercial, procurement, finance, or related business environment
• Ideally a professional finance qualification such as ACA, ACCA, CIMA or equivalent
• Experience managing supplier relationships and the coordination of governance programmes
• Strong analytical and problem-solving skills, with the ability to interpret financial and business data and identify key insights
• Stakeholder management skills with the ability to influence at all levels
• Experience working across commercial, procurement, finance and operational stakeholders

This is a fantastic opportunity for a commercially minded professional to develop their career in a high-profile function, working with a broad range of stakeholders and suppliers to deliver exceptional value and service across British Airways' operation.