Creative Operations Manager

A career without limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role

Creative Operations Manager

You'll be part of the Creative Studio within our Customer directorate, acting as the technical subject matter expert for the systems and technology that enable our creative teams to do their best work. You'll optimise our creative technology platform, helping to deliver seamless workflows, robust digital asset management and scalable content production across British Airways.

What you'll do

• Act as business owner and administrator for the Creative Studio technology infrastructure, including Adobe Workfront, Assets, Brand Portal, Creative Cloud, Frame.io, and video management and storage platforms
• Protect the integrity and governance of British Airways' digital assets and help futureproof the Creative Studio's ways of working
• Continually review configuration needs and requirements, identifying solutions that improve creative and business workflows across the user journey
• Lead performance analysis of existing tools and recommend improvements to ensure the Creative Studio and wider business realise their full value
• Define and drive adoption of best practice and common processes across the Creative Studio technology stack
• Build capability across the team in the use of new software and tools, providing onboarding and day-to-day guidance where required
• Work with the Head of Creative Studio to oversee annual software licensing requirements and associated costs
• Lead integration of processes and production workflows with wider British Airways enterprise systems to support greater scale and efficiency
• Work with the Digital Asset Manager to define, embed and evolve the digital asset lifecycle and supply chain
• Champion next-generation technology solutions for the Creative Studio, including personalised content at scale and AI opportunities

What you'll bring to British Airways

• Strong ability to understand creative team needs, tools and workflows and translate them into clear technical requirements
• Excellent written and verbal communication skills, with the ability to build strong relationships with stakeholders and third-party suppliers
• Advanced project management, time management and organisational skills
• Ability to prioritise your workload effectively against changing demand and business needs
• Natural problem-solving capability with a proactive, solutions-focused approach
• Ability to absorb new technical information quickly and apply it effectively
• Highly collaborative and people-centred approach, with the ability to work effectively across virtual teams
• Excellent attention to detail and commitment to accuracy
• Strong commercial acumen and sound judgement
• Ability to balance customer and commercial priorities to deliver effective outcomes
• Highly organised and able to manage multiple priorities
• Creative and dynamic approach
• Flexible and agile mindset when plans or priorities change
• Supportive team approach and strong advocacy for the British Airways brand

Your experience

• Experience administering, managing or optimising technology platforms within a creative or content-production environment
• Experience with portfolio and project management using planning and briefing tools such as Adobe Workfront, Excel and Word
• Strong working knowledge of Adobe Creative Cloud
• Experience translating creative workflows and business requirements into technical solutions
• Experience working with third-party technology suppliers
• Experience working within an in-house creative team is preferable

What we offer

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.

At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.