Customer Services Consultant

On-site in Warwick·Full-time·Added yesterday (last checked 10 Nov)

Bravissimo

16 open roles

Apply

Our summary

Salary: £12.71 an hour
Work mode: On-site, Warwick
Contract: Full-time
Holiday: 25 days holiday
Pension: Up to 6% employer pension

Skills

Pay & benefits

What you'll get

Salary: £12.71 per hour (£12.90 per hour after passing a 3 month probation period)

Up to 25 days holiday
The opportunity to buy up to 5 additional days holiday each year
Access to free and confidential 24/7 employee support from Retail Trust
50% discount on full priced items for you, your family & friends, up to a limit
Healthcare Cash Plan for you and up to 4 children through Medicash
Employer pension contributions up to 6% (depending on length of service)
Life Assurance
Great training and learning resources
Long service awards after 5 years' service
Access to new and upcoming products, with the opportunity to provide feedback
Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
Free on-site parking at Bra HQ

The role

Part of Wacoal Europe Group, Bravissimo is an award-winning, multi-channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day.

We have 27 shops in the UK alongside a thriving ecommerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice.

We are on an exciting journey of growth and are loving every minute of it!

At Bravissimo, we are dedicated to doing the best for our customers. We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves.

Each of our customer service consultants is responsible for helping this to happen. Day to day the job involves answering telephones, responding to live chat messages and having video fitting calls; giving expert fitting and style advice to customers across our product ranges, which includes lingerie, swimwear, and nightwear. You will also process orders on our computer system and answer customer emails and social media messages.

How you'll work

The Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to work early, middle and late shifts as well as joining a weekend working rota. The role is office based in Warwick (Tachbrook Park).

About Bravissimo

Job description

Hours: 37.5 hours per week

Contract: Permanent

About You

The most important quality for our customer service consultants is to want to help make a real difference for our customers - you should genuinely love speaking to people and consistently go the extra mile to help others. We are looking for people who are confident in themselves and who want to work because they enjoy what they do.

Previous experience of customer services or the lingerie industry is not necessary; we will give full training on our computer system and our lingerie products. What is essential is that you are hardworking, have good attention to detail and a real enthusiasm for the role.

Interested?

If this role sounds like a perfect fit for you, we'd absolutely love to hear from you! Just click the 'Apply here' button below and you'll be taken to a new page where you can send us your application and please do also include your CV. (It's really important to us that we hear from you and not AI).

If this opportunity makes you feel excited (we hope it does!), don't wait too long to apply as we may close the advert early if we receive lots of applications.

Please note, due to the nature of the role, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.