Senior Tills and Customer Service Assistant

• Competitive salary
• Staff discount
• Paid holiday entitlement
• Training and development opportunities
• The chance to grow your career within a supportive team environment at Melbicks Garden Centre

Melbicks Garden Centre is looking for a motivated and hands-on Senior Tills and Customer Service Assistant to support the day-to-day running of our tills and service desk. You will help lead the team, deliver outstanding customer service, and ensure smooth and efficient front-of-house operations.

This is a key supervisory role where you will work closely with the management team to maintain high standards, support staff development, and ensure every customer enjoys a welcoming and positive experience.

Customer Service & Team Support

• Supervise the tills and service desk team to deliver excellent customer service
• Support handling of customer queries, complaints, and refunds in a professional manner
• Lead by example on the shop floor, promoting a friendly and helpful approach
• Help coach and support team members to maintain high service standards

Operational Support

• Assist in creating weekly rotas to ensure appropriate staffing levels
• Support scheduling during busy trading periods and seasonal peaks
• Help with onboarding and training of new team members
• Assist managers with absence tracking and basic performance management

Financial & Compliance Duties

• Support cash handling, banking, and till reconciliation processes
• Ensure accuracy in transactions and adherence to cash handling procedures
• Maintain awareness of security procedures and loss prevention practices
• Follow company policies and ensure compliance with relevant regulations

Tills & Service Desk Responsibilities

• Ensure tills are operated efficiently and accurately
• Maintain a clean, organised, and welcoming customer service area
• Process refunds and exchanges in line with company policy
• Help resolve till-related issues quickly and effectively

Location: Melbicks Garden Centre
Hours: Fulltime, 40 hours a week
Salary: Competitive