Housekeeping / Domestic Team Leader

Job overview

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Job Summary

Are you an experienced housekeeping or domestic services professional who is ready to take the next step into a visible team leadership role? We are looking for a motivated and organised Housekeeping / Domestic Team Leader to support the delivery of high-quality cleanliness, housekeeping and patient meal service standards across Moseley Hall Hospital and West Heath Hospital.

Working closely with, and deputising for, the Band 5 Housekeeping Manager, you will help coordinate day-to-day domestic and housekeeping services, support staff allocation, monitor standards and provide practical leadership to ensure safe, clean and welcoming environments for patients, visitors and colleagues.

Why join us?

Joining our Housekeeping and Domestic Services team gives you the opportunity to make a real difference every day. You will be part of a supportive, patient-focused service where high standards of cleanliness, teamwork and care are valued. This role is ideal for someone who wants to develop their supervisory skills, take on more responsibility and help shape safe, clean and welcoming environments for patients, visitors and staff.

Main duties of the job

Main Duties of the Job

You will play a key role within the housekeeping and domestic services team. You will support the Housekeeping Manager in the effective coordination of services, helping to ensure that cleaning schedules, patient meal service requirements, safe staffing levels and quality standards are maintained across the sites.

You will provide visible, hands-on leadership to domestic and housekeeping staff, supporting daily operational priorities, responding to service issues and helping the team deliver a responsive patient-focused service seven days per week. In the absence of the Housekeeping Manager, you will deputise as required, escalating risks and issues appropriately while maintaining service continuity.

Key responsibilities include:

· Supervising, supporting and motivating domestic and housekeeping staff to deliver safe, effective and high-quality services.

· Supporting compliance with NHS Cleanliness Standards, infection prevention requirements, food service standards and local operating procedures.

· Coordinating daily work allocations, rotas, cleaning schedules and service priorities to maintain business continuity.

· Undertaking quality checks, supporting audit activity and helping to address areas for improvement in cleanliness and patient meal service delivery.

· Deputising for the Housekeeping Manager when required, including supporting staff queries, resolving day-to-day issues and escalating concerns appropriately.

Working for our organisation

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Person specification

Qualifications/ Training

Essential criteria

• Educated to GCSE or equivalent
• ILM Level 3 or equivalent leadership qualification
• NVQ Level 2 in British Institute of Cleaning in Domestic Services or equivalent
• Evidence of Continuous Professional Development

Experience

Essential criteria

• Experience of leadership and managing a team

Desirable criteria

• Relevant experience of using Microsoft Programmes

Skills/Knowledge

Essential criteria

• Significant knowledge of Food Safety/Food Service including temperature control Hazard Analysis Critical Control Points HACCP
• Significant experience of Health & Safety, including COSHH and Safe Systems of Cleaning

Personal Qualities

Essential criteria

• Ability to be proactive and think dynamically

Desirable criteria

• Flexible approach with the ability to work independently
• Ability to manage conflict and contentious situations where negotiation skills may be necessary

Additional employer information

UK Home Office Visa Sponsorship requirements

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.

We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.

We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

DBS Costs

Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Using Artificial Intelligence

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You canhere

Benefits of working for us

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Documents to download

• Job description and Job specification (PDF, 184.3KB)
• BCHC Local benefits (PDF, 99.6KB)