Assistant Store Manager

Assistant Store Manager

Location: Camberwell (SE5 7SW)

Salary & Benefits

£31,480 per year + quarterly bonus + excellent benefits

Join a supportive team where your contribution is recognised and rewarded.

What you'll receive:

• Competitive annual salary
• Quarterly team bonus (typically averaging 10-12%)
• Annual salary reviews
• Generous pension scheme
• Sharesave scheme
• Free on-site parking
• Long-service reward vouchers
• 28 days' holiday, increasing with service
• An extra day off for your birthday
• Enhanced parental and adoption leave packages
• Discounted gym memberships
• Paid volunteering day each year
• Regular social events and team activities

Work-Life Balance

We understand that having time for life outside work matters.

Working pattern:

• 40 hours per week
• Any 5 days from 7
• Fair and advanced rota planning
• You won't be expected to work every weekend
• Predictable schedules to help you plan personal commitments

Shift times:

Weekdays

• 8:15am - 4:45pm, or
• 9:15am - 5:45pm

Saturday

• 8:45am - 5:45pm

Sunday

• 9:45am - 4:15pm

Training & Career Development

No storage industry experience? No problem.

From your first day, you'll receive:

• A comprehensive induction programme
• Ongoing coaching and mentoring
• Support from a dedicated Learning & Development specialist
• Access to e-learning and classroom-based training
• Clear career progression opportunities
• Guidance from an experienced management team

Whether you're looking to build new skills or develop a long-term career, we'll support your growth.

About the Role

This is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space. You`ll be working closely with the Store Manager to help drive success of store performance and your teams development.

This is not a warehouse role. Click the below links to find out more.

Working at Big Yellow Self Storage: a job like no other

You'll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.

Key responsibilities:

• Leading from the front with your team
• Encourage a positive and flexible approach to daily management of the store/team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure a strong pipeline of talent
• Ownership of store financial contribution in order to drive sales and control costs
• Providing friendly, professional customer service in person, by phone and email
• Understanding customer requirements and recommending suitable storage solutions
• Building positive relationships with customers and your team
• Supporting the day-to-day running of the store
• Working closely with colleagues to create a positive team environment
• Take responsibility for all aspects of store operations in the Store Managers absence

Physical requirements:

Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.

About You

We're looking for someone who:

• Is proactive, takes initiative and enjoys working closely with others to deliver strong results
• Enjoys helping people and providing excellent customer service
• Is confident communicating face-to-face, over the phone and by email
• Likes working as part of a team
• Can stay organised and manage multiple tasks
• Has a positive, can-do attitude
• Is comfortable using computer systems
• Takes pride in maintaining high standards

Could This Be the Right Role for You?

Ask yourself:

• Do you enjoy talking to customers and finding solutions to their needs?
• Are you looking for a role with predictable hours and genuine work-life balance?
• Would you like clear opportunities for training and career progression?
• Do you enjoy working in a supportive team environment?
• Are you motivated by bonuses and rewards for success?
• Do you want a role that combines customer service with variety and responsibility?

If so, we'd love to hear from you.