Reservations Coordinator/Receptionist

Salary/Benefits: Competitive Salary

Contract: Permanent

Hours: Full Time

Hours per week: 40

Step Into the Glamour of the 1920s - Join Us as a Reservationist & Receptionist at Hotel Gotham Newcastle!

Welcome to Hotel Gotham Newcastle, where opulence meets old-world charm and every guest is treated like Gatsby himself. Behind our velvet curtains and beneath the golden glow of our chandeliers lies an opportunity for a poised and professional Reservationist to join our exclusive cast.

As the elegant first act in our guests' experience, you'll be orchestrating seamless pre-arrival arrangements and ensuring each visit unfolds like a perfectly scripted performance. You'll:

• Handle room, dining, and special event reservations with flair and precision

• Be the conductor of communication, ensuring all departments are in harmony

• Curate and coordinate bespoke experiences in our restaurant.

• Assist with bookings for our Private Members Lounge, where the city's most discerning clientele come to dine, relax, and be seen

• Offer exceptional service before, during, and even after our guests' stay, ensuring every detail is dressed to the nines.

• Assisting Reception when needed in the busier periods to ensure a seamless experience from start to finish.

About You

You're a born host - smooth-talking, quick-thinking, and impeccably organised. You thrive in a fast-paced, high-end environment and bring the sparkle of sophistication to every interaction.

• Experience in hospitality preferred

• Excellent communication and coordination skills

• A love for luxury, theatre, and the golden age of hospitality

Why Join the Gotham Ensemble?

• Be part of a team that values elegance, excellence, and extravagance

• Work in one of Newcastle's most iconic luxury hotels

• Enjoy staff perks, development opportunities, and a setting unlike any other

So if you're ready to don your finest attire, step into the spotlight, and deliver service that dazzles - we'd love to hear from you.