Food & Beverage Manager

Salary/Benefits: Competitive Salary

Contract: Permanent

Hours: Full Time

Hours per week: 40

Food and Beverage Manager - Key Responsibilities

• Oversee the day-to-day operation of all Food and Beverage outlets, ensuring consistent delivery of company brand standards and exceptional guest service.

• Lead, motivate and develop the F&B team, maintaining high standards of professionalism, personal presentation, punctuality and hospitality.

• Monitor departmental budgets, forecasts, rotas and labour costs to meet business needs and financial targets.

• Control stock levels, purchasing, purchase orders, storage, stock rotation and wastage, conducting monthly stocktakes and investigating discrepancies.

• Maximise revenue through sales initiatives, upselling, local promotions and effective product knowledge across all F&B outlets.

• Monitor guest feedback, manage complaints and implement service recovery measures to improve guest satisfaction.

• Ensure compliance with health and safety, food safety, COSHH, licensing, fire safety and statutory training requirements.

• Manage recruitment, onboarding, staff retention, performance reviews, employee relations, training and team development.

• Maintain effective communication with senior management and other departments, attending operational meetings and providing departmental updates and sales reports.

• Ensure cleanliness, maintenance, operational checklists and company procedures are followed, undertaking Duty Manager shifts and supporting hotel-wide operations as required.

Bailiffgate Hotel

A timeless retreat in Alnwick, Bailiffgate Hotel combines luxury and authenticity, offering an escape where guests can unwind and immerse themselves in the beauty, history and heritage of Northumberland.

Located opposite the Barbican entrance to Alnwick Castle, the hotel's site has a fascinating history and was acquired by the First Duke of Northumberland in 1780.

Once a commissioner's residence and later a school, Bailiffgate has been transformed into a luxurious 48-room hotel, featuring a bar and the Motte & Bailey Restaurant.

What's in it for you?

At Bailiffgate Hotel, our people are our biggest asset. We focus on engagement and individual development, recognising individual strengths and supporting education from a commercial perspective. We create career pathways so our people can see their future and progress within the business.

We believe great hospitality can only be delivered by a happy, motivated and engaged team, and this is at the heart of our culture.

We are proud to provide equal opportunities, encourage an inclusive and creative culture, support long-term career development, contribute to our local community and promote environmental responsibility.

Benefits of Working at Bailiffgate Hotel

• Company Pension Scheme

• Preferential accommodation rates across Bespoke Hotels

• Staff and family/friends rates at Bailiffgate Hotel

• 10% discount on food at Alnwick Castle Golf Club

• Discount on food and beverage at Bailiffgate Hotel

• Staff uniform provided

• Seasonal passes to Alnwick Castle

• Monthly share of service charges