Franchise Buyer Relationship Team Leader

Salary

£35,000 - £40,000

About The Role

Job Title: Franchise Buyer Relationship Team Leader

Salary: £35,000 - £40,000 plus Commission and Company Car or Allowance

Location: Manchester or Perry Barr

Working Hours: 40 hours per week Monday to Friday

Job Status: Permanent

Join the UK's largest B2B used vehicle service

At BCA, we're altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing company, the backbone of the UK's automotive supply chain, the best place to build the career you want.

Main Purpose of The Role:

The purpose of this role is to act as the senior Lead Franchise BRE, supporting both the Franchise department and bespoke large OEM positions.

It will involve supporting a group of Buyer Relationship Executives, ensuring we retain and grow BCA buyers together with promoting additional services to specific brands and franchise dealers. This could be a mixture of home /field / branch based Key Responsibilities:

1. To act as a senior member of the BRE team, supporting your department with buyer enquiries, concerns, buyer growth and escalations
2. To ensure company targets are adhered to, such as salesforce reporting, development of interactive branch days and a targeted number of buyer visits are planned and executed
3. To maintain a portfolio to predominantly support Black and Platinum status buyers, making their BCA interactions as smooth as possible including but not limited to their purchasing journey / deliveries / collections
4. Collaborate with multiple stakeholders within BCA, supporting where required to develop and improve both the Franchise Dealers and OEM's
5. Gain customer insight from BRE and buyer feedback to help make recommendations that can improve marketing effectiveness, operational efficiency and customer satisfaction.
6. Promote BCA online and physical sales channels, supporting BCA Auction's, Vendor programmes and online services
7. Create, build and maintain successful working relationships with your designated team, New Business, Auction Centres / Customer Services / Online Team and all other BCA partners.
8. Educate buyers with how to use our Online services including Live Online bidding, buyer App, searching for stock and utilising self-collection portals.
9. Make appointments, both physical and online meetings to manage a diary and act as an account management for all buyer's needs. This could also involve duel meetings with members of the Team you are responsible for
10. Increase BCA share of wallet (SOW) across a Buyer portfolio to promote BCA as the primary source of vehicles for their business
11. Partake in various buyer campaigns including Dormant Buyers, Sales of interest
12. Demonstrate BCA's products and services including (but not limited to) Partner Finance, Part Exchange opportunity, AutosOnShow, Buy Now/Bid Now, DealerPro, Cinch.
13. Ensure the appropriate BCA loyalty card is in place and encourage greater share of purchasing wallet.
14. Attend training courses to improve product knowledge and self-development
15. Attend corporate events when required which could be outside of working hours.

Knowledge and Experience Required:

• Senior / Team Leader experience preferred but not essential
• Automotive and Franchise sector background required.
• Excellent Demonstration skills.
• Excellent relationship building skills.
• Self-starter
• Diary and time management skills essential

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers
  And so much more...

As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.