Operations Administrator

JOB DETAILS

JOB BAND: A
CONTRACT TYPE: 6 Month Fixed-term Contract, Full-time
DEPARTMENT: BBC Studios Brands
LOCATION: London - Television Centre
PROPOSED SALARY RANGE: £24,650 plus £5,441 London Weighting depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

WE ARE BBC STUDIOS

A globally renowned media company borne of the BBC. We make and distribute the world's most sought-after TV, audio and digital content.

Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.

PURPOSE OF THE ROLE

Join the Digital Operations team as an Operations Administrator, providing essential administrative, reporting and operational support that helps keep the division running smoothly. Working within the Business Services team, you'll play a key role in managing requests, maintaining documentation, coordinating operational processes and supporting colleagues across technology, finance and people services, ensuring efficient service delivery and positive user experiences.

WHY JOIN THE TEAM

This is a fantastic opportunity to develop a broad understanding of how a large digital operation functions while working alongside a collaborative and supportive team. You'll gain exposure to a wide range of business areas, from operational processes and reporting to finance and technology support, building valuable experience and developing skills that can support your long-term career growth within the BBC.

YOUR KEY RESPONSIBILITIES AND IMPACT

• Provide efficient administrative support to the Business Services team, ensuring requests, queries and tasks are managed in line with agreed processes and service levels.
• Manage shared inboxes and coordinate operational requests, raising and tracking tickets across technology, finance, infrastructure and people services.
• Maintain accurate documentation, trackers and SharePoint resources, ensuring operational records remain up to date and accessible.
• Support reporting activities by gathering, maintaining and distributing operational data and reports, contributing to informed decision-making and compliance requirements.
• Collaborate with colleagues across Operations to support onboarding, offboarding, project activity and business continuity during peak periods or team absences.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA

• Experience working in an administrative, operational or business support role within a fast-paced environment.
• Strong organisational skills with the ability to manage multiple priorities and follow tasks through to completion.
• A proactive and self-motivated approach, with the confidence to investigate issues, identify solutions and seek support when required.
• Excellent communication skills, both written and verbal, with the ability to build effective working relationships across teams.
• Strong attention to detail and confidence using digital systems, databases and Microsoft Office applications.

DESIRED BUT NOT REQUIRED

• Experience working with ticketing, workflow or service management systems.
• Experience producing reports, maintaining data records or supporting audits.
• Experience supporting technology, systems administration or user access processes.
• Knowledge of the media, broadcasting or digital sector.
• A qualification in business administration or a related discipline.

If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply.

We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest, we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.

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