Housing Registrations Assistant

HOUSING REGISTRATIONS ASSISTANT

Housing Services

Grade 2: £26,427 - 27,709 per annum (pro-rata), Permanent Contract

Part-Time, 29.6 hours per week

A customer-focused housing role combining administration, accurate record keeping and direct support for residents.

About the role

We are looking for an organised, customer-focused Housing Registrations Assistant to join our Housing service.

This is a varied role where you will provide administrative support while helping customers navigate housing applications and access the information and advice they need. You will maintain accurate records, respond to enquiries and support the effective delivery of our housing registration and allocations service.

You will communicate with customers by telephone, in writing and face to face. You will also work with colleagues, Registered Providers, private landlords and other partner agencies, so strong communication skills and the ability to build positive working relationships are essential.

What you'll be doing

• Processing housing applications and supporting documentation and maintaining accurate information on our Choice Based Lettings systems.

• Helping to manage and maintain the housing register, including renewals and changes to applications.

• Providing information and advice to customers about Choice Based Lettings and housing options.

• Responding to enquiries by telephone, in writing and face to face in a courteous and professional manner.

• Liaising with Council colleagues, Registered Providers, private landlords and other partner agencies.

• Maintaining accurate records and providing general administrative support to the team.

• Supporting the wider Housing service when required and contributing to continuous service improvement.

About you

We're looking for someone who:

• Has excellent customer service and communication skills and can deal with people sensitively and professionally.

• Is organised and able to manage a varied workload, prioritise tasks and meet deadlines.

• Has experience of administrative duties, maintaining records and using computerised systems.

• Has a good working knowledge of Microsoft Office, including Word and Excel.

• Can communicate confidently with a wide range of people, both verbally and in writing.

• Works accurately and efficiently, with strong attention to detail.

• Enjoys working as part of a team but can also use their own initiative.

• Is keen to learn, develop and contribute to a high-quality, customer-focused service.

Housing experience isn't essential

If you don't currently work in housing, we'd still like to hear from you.

Previous experience of housing services, Choice Based Lettings, tenancy management, empty homes, property repairs and maintenance or local government would be useful, but it is not essential. We are equally interested in candidates who can demonstrate strong customer service, administrative and organisational skills, together with a genuine willingness to learn.

Full training and support will be provided to help the successful candidate develop their knowledge of housing services and relevant processes.

Why apply?

This is a great opportunity for someone with a strong customer service and administrative background who wants to develop their career within housing and local government. You will be joining a team that provides an important service to customers and helps people access housing advice and opportunities within the district.

If you are approachable, organised, professional and committed to providing excellent customer service, we would love to receive your application.

Apply now and take the next step in your career with Bassetlaw District Council.

Please note: If you are reviewing this advert on an external site, some links may not be available. For full details and to submit your application, please visit our official website.

• About The Council

Interested in joining our team?
Please select Apply Online to upload your CV and covering letter, highlighting your relevant experience, qualifications, skills, and achievements.

External Sites: To apply please visit Jobs and careers | Bassetlaw District Council to upload your CV and covering letter, highlighting your relevant experience, qualifications, skills and achievements.

Please note that the application process will require you to upload your CV. If you don't have one to upload, you can download a CV template we've created to help you get started.

We value diversity and are committed to creating an inclusive workplace. We actively welcome applications from all sections of the community. Our recruitment processes are fair, transparent, and designed to ensure that everyone is treated equally at every stage.

If you need any help with your application, contact us at Human.Resources@bassetlaw.gov.uk or call 01909 533121, we are here to support you.

Closing date: 1st November 2026

We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your CV as soon as possible so that you can be considered for this role.

Interview date: to be confirmed

For an informal discussion about the role, please contact:

Ed Drakes
Senior Registrations & Allocations Officer
01909 533533
Edward.Drakes@bassetlaw.gov.uk