Parts Advisor

Company/ Division Department: Bassadone Motors / Parts Department

Location: Bassadone Automotive World, 78 Queensway, The Dockyard, Gibraltar

Job Title: Parts Advisor - Workshop Support Team
Reports to: Parts Assistant Manager

Type of position: Full-time

Hours: 37.5 / week

1. • Pre‑pick all serviceable parts in line with vehicle maintenance schedules for all workshop bookings up to two weeks in advance.
   • Liaise closely with the Service Team regarding last‑minute bookings, changes, or rescheduling where parts availability may be limited.
   • Proactively identify potential parts shortages and communicate risks early to minimise workshop downtime / customer dissatisfaction.
   • Arrange collection of parts from our local suppliers.
2. • Prepare workshop estimates promptly and accurately as requested by mechanics and Workshop Controllers.
   • Utilise the Electronic Parts Catalogue (EPC) and seek technical guidance from mechanics where required.
   • Escalate and consult with Line Managers on any estimates involving single items exceeding £1,000 before authorisation.
   • Ensure pricing accuracy and correct labour/parts interventions on all estimates.
   • Ensure you proactively anticipate the mechanics' needs and deliver parts directly to them, minimizing idle time at the back counter.
3. • Issue parts to technicians against repair orders in a polite, efficient, professional, and knowledgeable manner.
   • Ensure correct parts are supplied first time to avoid delays, returns, or rework.
   • Provide basic technical and part‑fitment advice where appropriate.
4. • Ensure continuity and smooth operations during periods of annual leave when only one staff member is assigned to the back counter.
5. • Request and compare quotes from approved suppliers, with particular focus on workshop materials & Quick Fit tyre quotations.
   • Raise and maintain accurate part numbers and pricing within BAPS.
   • Follow company purchasing procedures to ensure cost efficiency and compliance.
   • Collect parts from local or Spanish suppliers as required.
6. • Ensure all workshop shelves are fully stocked with consumables, lubricants, and commonly used materials.
   • Monitor minimum and maximum stock levels and raise replenishment requests as required.
   • Identify obsolete, damaged, or out‑of‑date parts and report them to the Supervisor for correct disposal or write‑off.
7. • Conduct and support weekly checks, audits, and spot counts as instructed.
   • Assist with monthly, quarterly, and year‑end stock takes, ensuring discrepancies are investigated and resolved.
   • Maintain accurate stock records and report variances promptly.
8. • Update the Loss of Sales Report whenever a non‑stocked part is identified that could otherwise have been sold.
   • Contribute to improved stock profiling by highlighting repeat lost sales items.
9. • Maintain the warehouse in a clean, orderly, and safe condition at all times.
   • Ensure no boxes, parts, or materials are left on the floor, in line with ISO standards, health & safety, and internal policies.
   • Follow all manual handling, COSHH, and site safety procedures.
   • Refill oil tanks with new oil and coordinate the proper disposal of used oil.
10. • Work collaboratively with Service Advisors, Workshop Controllers, and technicians to support operational efficiency.
    • Contribute ideas for process improvement, stock optimisation, and workflow efficiency within the parts department.
    • Be flexible to work outside of the contracted hours.
11. • Carry out any reasonable ad‑hoc tasks or projects as requested by Line Managers to support business needs

To be the most admired company in every market we operate in through:

• An Exceptional Customer Experience
• Delivering operational excellence through continuous innovation.
• Investing in our People to be the best they can be

To efficiently support internal workshop operations and external customers by supplying the right parts, at the right time, through expert product knowledge, proactive service, and strong supplier and customer relationships, while driving growth through inventory excellence and commercial engagement.

JOB DESCRIPTION
Tasks

Pre‑Picking & Service Planning

Estimates & Pricing

Parts Issue & Workshop Support

Supplier Liaison

Stock Control

Audits & Stock Takes

Loss of Sales & Reporting

Housekeeping, Safety & Compliance

Teamwork & Continuous Improvement

• Minimum of 5 GCSE's which must include English and Mathematics
• Must be bilingual in English and Spanish both written and spoken
• Proficient in Word, Outlook and Excel

• Good customer relations ability
• Sales ability
• Team Player
• Attention to detail

• Honest
• Friendly and open
• Proactive

TRAINING

Mandatory Training:

• Microsoft Courses
• Assigned E-Learning Pathway
• Customer Service Excellence