Sales Administrator

The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we're showing people the perfect home for them. There's a wide variety of roles that include building and maintaining websites, running marketing campaigns, answering customers' questions, being on hand to guide and support them through the purchase and personalisation of their brand new home; and of course making sure they're happy after they've bought. Some of the team work on-site in sales and marketing showrooms, and others support from the office but at its core the team are here to make sure customers are getting what they need from us and finding the perfect home.

As a Sales Administrator you'll get on-the-job training and real responsibility from day one. The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives, finding and buying a new home. We pride ourselves on putting customers first, and Sales and Marketing are a key part in making that vision a reality.

• Keep the customer at the heart of everything we do ensuring excellent customer service.
• Support the Sales team by providing effective administrative support: coordinating all necessary paperwork for sales progression and completing list of weekly and monthly and ad-hoc reports when required.
• Assist the Sales department in completing client extras orders on time and with correct payment, monitoring and processing refunds on behalf of the Sales team.
• Support with weekly and monthly reports e.g. reservations; overdue contracts; legal completion statistics; data schedules; revenues; availability; releases; costs; deposits, etc and ensuring that the reports are completed on time.
• Liaise with internal/external customers, suppliers and service providers to coordinate works and ensure a smooth workflow between departments and with Head Office. Assisting in organising and facilitating events when required. Coordinating Sales meetings and Divisional Sales visits.
• Manage and maintain relevant online filing systems and databases in accordance with GDPR.
• Complete reports as and when required in line with compliance and audit requirements. Monitoring of Sales office Health and Safety documentation.
• Oversee the order process for the team, which may involve requesting and keeping track of purchase orders, ordering equipment, uniforms and any ad-hoc items, booking training and travel for the wider team as and when required, and raising payment requests.
• Perform general office administration tasks and other appropriate ad hoc duties as and when required to meet the needs of the department - e.g. digital filing, photocopying, directing telephone calls.

You will be expected to: