Trainee Bus Driver

Why customer service matters in this role

• Greet customers warmly and professionally
• Answer questions and provide journey information
• Support passengers with additional needs
• Handle situations calmly and empathetically
• Create a positive experience, even when things don't go to plan

Pay Rate

After training

• Up to 9 months' service: £12.71 per hour
• 9+ months' service: £16.85 per hour | Overtime & Weekend: £17.87 per hour

What's in it for you?

• Fully paid training to gain your PCV license - no previous bus driving experience needed
• Arriva Training School with expert instructors
• Ongoing mentoring and support once you're out on the road
• Overtime opportunities, including bank holidays, paid at premium rates
• Ongoing CPC training
• Career development opportunities into management, training, or specialist driving roles
• Working for an inclusive, community-focused company where looking after customers is a shared responsibility

Hours of work

• Rotating shift pattern: 5 days out of 7
• Shifts published 6-8 weeks in advance
• Morning shifts from 04:00
• Afternoon shifts from 12:00
• Evening shifts from 18:00
• Fixed shifts are not available
• Overtime available

What we're looking for

• Aged 18 or over
• UK driving license held for at least 6 months
• No more than 6 penalty points
• Ability to pass a drug and alcohol test
• Ability to pass an English comprehension test
• Proven customer service experience is required
• A friendly, patient, and approachable manner
• Confidence communicating with a wide range of customers
• The ability to stay calm, polite, and professional in challenging situations
• Flexibility to work early mornings, evenings, and weekends

Benefits

• Access to the Arriva Village - discounts and offers
• Employee Assistance Programme
• Free bus travel for you and your household
• Arriva Workplace Pension
• Fantastic career progression opportunities
• Long service awards
• 20 days holiday plus bank holidays