Meeting & Events Operations Team Leader

Salary - £27,872

Holiday - 28 days holiday, enhanced after 5 years of service.

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.

Our Team Leader will provide direction, instructions and guidance to the Meeting & Events Team whilst ensuring they maintain a high standard of discipline, staff morale and report any grievances or complaints to the M&E Services Manager and in their absence the Assistant M&E Operations Manager.

• Supports the team and manager on duty
• To anticipate guest dissatisfaction and take appropriate action to avoid guest complaints.
• Develop a strategy the team will use to reach its goal
• Provides encouragement to team members
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines to team members
• Generates and shares team performance, mission-related objectives, and deadlines

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.