Product Operations Associate

Hybrid in London·Added 2 days ago (last checked 9 Nov)

Argus Media

26 open roles

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Our summary

Work mode: Hybrid, London
Holiday: 25 days holiday
Commute: Cycle to work and season ticket loan

Skills

Nice to have

Requirements

What we're looking for

A computer science degree or similar, or equivalent experience
Developer background; Interest in or experience of Product Management
Project Management experience in successfully introducing technology-based solutions
Strong communication skills with experience building relationships across different functions and levels within the business
Effective organisation and time management skills
Self-motivated, autonomous and results driven individual

Nice to have

Trading application or FinTech experience is an advantage
Reasonably proficient in use of Excel and similar tools for tracking and reporting
Experience with SQL queries is an advantage

Pay & benefits

What you'll get

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

Competitive salary and company bonus scheme
Group pension scheme
Group healthcare and life assurance scheme
Hybrid working environment (currently two days in office)
25 days annual holiday with incremental increase up to 30 days
Subsidised gym membership
Season ticket travel loan
Cycle to work scheme
Flexible benefits platform (ability to buy additional medical cover, life assurance, dental cover, holiday, critical illness, travel insurance & health screening)
Extensive internal and external training

The role

We are looking for a Product Operations Associate to support the success of our web-based electronic platform, Argus Open Markets (AOM). This platform enables registered market participants to post bids, offers and initiate commodity deals in real time on the spot market. The platform provides a transparent marketplace and market and price information for the spot value of the traded commodity.

What you'll do

Facilitate onboarding of new users and organisations to the platform
Lead implementation of regular operational changes to cover holiday calendar, platform configuration changes, and prep for new launches
Facilitate daily stand-ups, participate in sprint planning and requirement refinement sessions
Build and maintain documentation covering operational processes and platform settings
Handle requests for changes to platform configuration; Implement requested changes to Demo system
Support the development of new/improved platform functionality and admin tooling, and support the platform release process
Support data analysis; Excel and SQL knowledge is advantageous
Handle customers support queries and address user issues
Manage production issues and facilitate escalation process
Provide training and support to internal stakeholders; Develop training documentation
Support the development of help documentation for platform users
Handle requests for changes/enhancements from internal stakeholders
Support the documenting of new requirements and supporting new feature analysis
Lead technical preparation for market/product launches