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2nd Line Helpdesk Engineer in Yateley
Hybrid in Yateley·Added today (last checked 28 Oct)
7 open roles
Our summary
- Work mode
- Hybrid, Yateley
Skills
ARC Systems is hiring for this role in several places. This vacancy is in Yateley.
Requirements
What we're looking for
Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Nice to have
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.
Pay & benefits
Visa & relocation
UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
The role
About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
What you'll do
Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.
Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.
Create, maintain, and edit Group Policy Objects (GPOs) to support security, user experience, and operational requirements.
Ensure Group Policy changes follow best practices and are clearly documented in the internal knowledge base.
Personal Attributes
Personal Attributes
Flexible and adaptable, remaining calm under pressure
Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy
Honest, dependable, and trustworthy.
Well-presented and a strong team player
Well-presented and a strong team player.
Customer-focused with excellent service skills
Customer-focused with excellent service skills.
About ARC Systems
- Industry
- Cloud
In their own words
Additional information
Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you're excited about this role, apply even if your experience doesn't align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
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