Client Support Team Leader

As a Team Leader in Client Support, you'll be right at the heart of how we deliver brilliant service every day. You'll guide, support and motivate a team of advisors who look after our admin, email and telephone workflows - making sure everything is accurate, efficient and delivered with the AO sparkle.

You'll keep the team on track, jump in when things get tricky, and create a positive environment where everyone knows what "great" looks like and feels confident delivering it.

• Leading and supporting a team of advisors across administrative tasks, email handling and telephone contacts.
• Coaching advisors through regular 1:1s, performance reviews and ongoing development conversations.
• Creating a motivated, high‑performing team environment where people feel valued, supported and clear on expectations.
• Ensuring full process compliance so all work is consistent, efficient and customer‑ready.
• Managing escalations involving complex admin issues or errors, resolving them calmly, clearly and efficiently.
• Embedding a culture where ownership, quality and SLA performance matter every day.

• *Salary: £33,000.00 per annum
• *Hours: 37.5 hours per week
• *Shift Pattern: 5 days out of 7
• *Start/Finish time: 9.00am-5.00pm
• AO Plc, Latchford Building, Weston Road, Crewe, Cheshire, CW1 6GH

• An experienced people leader who enjoys coaching, developing and motivating others.
• Be confident managing performance, attendance and conduct in a fair, consistent and supportive way.
• Comfortable working with SLAs and understand what it takes to consistently meet (and exceed) them.
• You are organised and confident juggling priorities, workloads and deadlines.
• Maintain strong knowledge of systems, tools and processes so you can confidently support your team.
• You're motivated by continuous improvement and helping your team grow in confidence, accuracy and productivity.