Client Services Executive - PI and Clinical Negligence

• Birmingham, located roles, we have a newly refurbished office in the City centre with an on-site café and free use of Gym facilities
• For Manchester vacancies, we have a City Central site, with newly refurbished facilities
• Hybrid working
• 25 days holiday, 2 gift days at Christmas.
• The opportunity to give back and have 3 days available for social purpose volunteering.
• All IT equipment and support for effective home working
• An excellent development training programme and opportunities to grow sector expertise 

Key Responsibilities

• Managing BigHand dictations and tasks, including file notes, correspondence, statements, Instructions to Counsel and court documents.
• Providing email management support for allocated legal advisors.
• Handling incoming calls and new client enquiries, together with associated administration.
• Maintaining physical and electronic files, including document management through iManage.
• Processing disbursement payments in a timely and accurate manner.
• Arranging conferences with Counsel, experts and clients as required.
• Preparing, collating and managing electronic and hard copy bundles.
• Supporting the medical records process and maintaining key dates and diary management.
• Drafting routine correspondence and legal documents.
• Managing CE-File processes, including High Court issue and document uploads.
• Supporting post management, file closure and archiving processes.
• Assisting with compliance requirements, including Thirdfort ID checks, compliance records and documentation in line with Lexcel standards.

Skills & Expertise

• Previous experience in a Legal Secretary, Legal Assistant, PA or Legal Support role is essential.
• Excellent typing, proofreading and document formatting skills, with a high level of accuracy and attention to detail.
• Strong organisational and time management skills, with the ability to prioritise a busy and varied workload.
• Experience managing multiple tasks and deadlines within a fast-paced legal environment.
• Strong communication skills, with the confidence to liaise professionally with clients, colleagues, Counsel and external contacts.
• Competent IT skills, including Microsoft Office applications such as Word, Outlook and Excel.
• A positive, client-focused attitude and commitment to delivering excellent service.