Ops Services Dispatcher

We are looking for people interested in becoming an Ops Services Dispatcher in our Customer Services Teams.

You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.

• Organise and prioritise tasks based on priority and resource availability
• Ensuring efficient allocation of resources and meeting customer expectations.
• Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time
• Make informed decisions and adapt schedules in response to changing circumstances.
• Collaborate with team members to optimise resource allocation
• Maintain accurate records and documentation related to work scheduling and resource allocation.

Location: Enterprise House, Lincoln

Job Type: Full-Time, Permanent, 37 hours per week.

• You will be working 37 hours per week, your shifts will vary between 7:00 am and 9:30pm, involving various shifts.
• Weekend work will be required.

Our Ops Services Dispatchers are based in the following teams:

Working hours: Between 07:00 and 21:30 Monday to Sunday on a shift rota

Working hours: Between 07:00 and 21:30 Monday to Sunday on a shift rota

Working hours: Between 06:30 and 21:00 Monday to Friday, Saturday & Sunday 06:30 to 16:15 on a shift rota

Working hours: Shifts vary between 07:00 and 17:00 Monday to Friday on a 5 week rotation

Are you looking to join a team who can offer excellent career progression opportunities?

• Good administration skills, with the ability to handle multiple tasks and work under pressure.
• Ability to work independently and as part of a team, demonstrating initiative and accountability.
• Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
• Ability to prioritise tasks and manage time efficiently.
• A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.

New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career

• Fully paid 1 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.
• Followed by a full mentoring programme with experienced planners.
• Ongoing support from Team Leaders and colleagues.