Senior Manager - Workforce Skills, Learning & Career Development

Employment eligibility to work with American Express in (the country) is required as the company will not pursue visa sponsorship for these positions.

Workforce Skills Intelligence & Assessment

• Develop a scalable, evidence-led approach to understanding ETS workforce skills and proficiency levels.

• Evaluate skills assessment, self-service, telemetry and inference methods, balancing accuracy, cost, scalability, colleague trust and data/AI governance.

• Shape a unified ETS workforce skills intelligence approach, connecting skills, roles, careers and learning data in partnership with workforce strategy, data and technology owners.

• Analyse workforce data to identify skills gaps and inform strategic workforce fulfilment (buy, build, borrow, bot) and development decisions.

Market Intelligence & Future Skills

• Lead skills-of-the-future initiatives aligned to ETS priorities, leveraging TalentNeuron, internal intelligence and emerging technology trends.

• Anticipate evolving roles and skills, including the impact of AI and automation, and assess implications for workforce readiness and capability

• Apply structured problem-solving and data analysis to translate market and workforce intelligence into evidence-based recommendations for senior leaders.

Learning & Career Development

• Partner with Workforce Strategy and Technology leaders to prioritise learning investment against critical skills gaps and business needs.

• Shape targeted, market-relevant learning pathways, upskilling and reskilling initiatives.

• Evaluate learning effectiveness on skills progression and business impact to inform investment decisions.

Technology Career Framework Ownership & Governance

• Own the ongoing management, governance and evolution of the Technology Career Framework, including job architecture, skills, proficiency levels and career pathways.

• Drive evidence-led framework enhancements informed by market intelligence, workforce insights and ETS priorities, through established governance and approval processes.

• Streamline framework processes and strengthen adoption across ETS.

• Strategic problem-solving: Strong management consulting or equivalent advisory experience, with the ability to structure ambiguous business challenges, evaluate options and develop practical recommendations.

• Skills and workforce expertise: Experience in skills intelligence, workforce planning, job architecture, talent strategy or workforce development.

• Data analysis and insight generation: Proven ability to interpret complex datasets, identify trends, assess data quality and translate evidence into actionable business insights.

• Executive communication: Strong data storytelling, presentation and influencing skills, with experience communicating recommendations to senior leaders.

• Delivery leadership: Experience translating strategic recommendations into practical solutions and leading cross-functional initiatives in complex organisations.

What Success Looks Like:

• Reliable workforce skills intelligence: A scalable approach to understanding existing skills and identifying priority gaps.

• More informed workforce decisions: Integrated insights that support strategic workforce planning, talent development and fulfilment.

• Focused L&D investment: Learning priorities and initiatives aligned to validated business needs, with evidence of effectiveness.

• Future skills readiness: Proactive identification of emerging skills requirements and corresponding development actions.

• Career development: Clearer connections between skills, learning and career opportunities.

• Sustainable TCF evolution: A relevant, well-governed framework that continues to adapt to business and market needs.