Customer Claims Manager - Travel m/f/d

About Us

Join us. Let's care for tomorrow.

We are Allianz Partners, a global leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. We operate in over 78 countries with more than 22,000 employees worldwide.

Join Our Team: Lead and Inspire in Travel Claims

We are looking for a dynamic and results-driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.

Reporting Line: Head of Travel Claims

What You'll Do

Lead & Inspire

Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.

Leading & Coaching

- Manage, mentor, and support Team Managers to achieve operational excellence

- Ensure claims processes align with business objectives and deliver against SLAs/KPIs

- Manage claims costs for the business and partners

Collaboration & Communication

- Lead monthly performance and departmental meetings

- Ensure clear agendas and effective communication across teams

Motivation & Development

- Drive a high-performance culture through coaching and development

- Maintain training records and identify improvement opportunities

- Create and implement Personal Development Plans (PDPs)

Drive Results

Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement

High-Performance Culture

Build an engaged, collaborative environment aligned with Allianz's vision and values

Resource Planning & Efficiency

- Optimise resource allocation to meet KPIs

- Strategically plan overtime within budget

Problem Solving & Support

- Provide guidance on complex claims

- Manage escalated partner claims

- Deliver reports and escalate key issues to senior leadership

What We Offer

Work-Life Balance

35-hour working week with hybrid working (3 days in office, 2 from home)

Collaborative Environment

Supportive and team-focused culture

Career Growth

Opportunities within a global organisation and leadership development

Learning & Development

Access to certifications and professional qualifications

Benefits

- Pension and savings plans

- Share purchase scheme

- Mental health and wellbeing support

- And more

Additional Information

- On-call requirement may be required due to the nature of the role

About You

- GCSE (or equivalent) in English & Maths

- Strong communication skills with clients and stakeholders

- Proficiency in MS Word and Excel

- Understanding of FCA regulations

- Resilience in a fast-paced environment

- Proven leadership experience managing large teams

- Strong strategic thinking capability

- A successful track record as a Claims Manager

-Adaptability to digital technologies and data-driven ways of working, including exposure to AI, machine learning, data analytics, and cloud-based tools, while adhering to data governance, security, and ethical standards.

Diversity & Inclusion

Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.

Ready to Make an Impact?

If you are a results-driven leader with a passion for customer service, we'd love to hear from you. Apply today and take the next step in your career with Allianz Partners.

HOW WE HIRE

We hire directly. Allianz Partners does not accept unsolicited CV's or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

For more information, please visit: www.allianzcare.com

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107701 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.