Customer Service Advisor

🌟 Join Our Team at First Mile - Where Recycling Meets Excellence! 🌟

Are you ready to embark on a thrilling journey with one of the UK's most dynamic environmental champions? Look no further! First Mile is not just a recycling company; we're trailblazers in sustainability, setting the bar high since 2004. With over 30,000 business customers relying on us to revolutionise their recycling practices, we're on a mission to redefine the way the world views waste.

🌍 **About First Mile:**

At First Mile, we're not just about recycling; we're about making a difference. Our vibrant culture celebrates individuality, fosters creativity, and champions impact. Join us in our quest to safeguard the planet, one recycled item at a time!

🚀 **About The Role: Customer Services Executive**

If you're passionate about delivering top-notch customer service, we have the perfect role for you! As a Customer Services Executive, you'll be at the forefront of our mission, dazzling customers with lightning-fast responses and expert solutions. From taking orders to tackling recycling queries, no challenge is too big for you!

⏰ **Working Hours & Compensation:**

- Monday to Friday, 8:00-4:00/ 9:00-5.00 with a 30 minute lunch break

- Starting salary: £24,650 per year, plus an enticing performance bonus.

🌟 **Why Join Us?**

At First Mile, we're not just a company; we're a family united by a common goal: to make a meaningful impact on the world. Join us in the heart of Birmingham and be part of something bigger - a rapidly growing, multi-award-winning business where your voice matters, your growth is prioritised, and your passion for the planet drives everything we do.

Ready to take the leap?

Responsibilities

- Handling inbound calls and emails from our valued customers.

- Resolving queries with finesse, whether routine or complex.

- Mastering the art of complaint handling like a true pro.

Requirements

A sparkling phone manner and a can-do attitude.

- Proactivity and enthusiasm that shines through every interaction.

Benefits

🎁 **Perks & Benefits:**

- Continuous learning and development opportunities.

- Clear pathways for career (and salary) progression within our dynamic team.

- Enhanced holiday allowance starting at 25 days plus bank holidays

- A monthly wellbeing allowance to spend on you.

- Regular social events and celebrations to keep the fun alive!

- Enhanced parental leave scheme because family matters.

- Hybrid working after completion of probation.