Retail Sales Assistant

Retail Sales Assistant - IQOS

Location: Liberty Shopping Centre, Romford
Salary: £14.80 per hour + Monthly Store Bonus
Contract: Permanent
Hours: 35 hours per week (Weekend availability is essential)
Benefits: Competitive hourly rate, monthly store bonus, pension

Please note: Applicants must be aged 18+ due to the nature of the product.

About IQOS

IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.

With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.

The Role: Retail Sales Assistant

We're looking for an enthusiastic and customer-focused Retail Sales Assistant to join our team. This is a sales-led role where you'll educate adult smokers about IQOS, deliver exceptional customer experiences, and help drive store performance in a highly engaging retail environment.

Key Responsibilities

Educate adult smokers on the benefits of IQOS through engaging conversations, product demonstrations and guided trials.
Deliver outstanding customer service while confidently driving sales performance.
Support the Store Lead in achieving store targets and maintaining an exceptional customer experience.
Maintain high standards of store presentation, cleanliness and merchandising.
Support day-to-day store operations including opening and closing procedures, stock management, reporting and cash handling.
Ensure all sales are completed in line with Challenge 25 and all regulatory and compliance requirements.

About You

Previous retail or sales experience, or a genuine passion for selling and engaging with customers.
Demonstrates confidence when engaging and building rapport with customers.
Delivers exceptional customer experiences through consultative selling.
Thrives in a target-driven retail environment.
Learns new products quickly and confidently communicates their features and benefits.
Adapts communication style to meet the needs of different customers.
Maintains high standards of professionalism at all times.

Interview Process

Screening call
First stage virtual interview
Final stage in-store interview

Take the next step in your retail career and join us as a Retail Sales Assistant at IQOS.