Floor Manager

Role: Floor Manager - RETAIL
Location: Trafford Centre, Manchester
Contract: Permanent, Full-Time
Salary: £31,000 - £33,000 plus BONUS

As Floor Manager, you'll be highly visible throughout the trading day, leading the team, managing deployment and making sure every customer receives a consistently brilliant experience.

You'll understand what is happening across the floor, where the opportunities are and what the team needs to do next.

• Leading the shop floor during busy trading periods

• Motivating and energising the team throughout the day

• Deploying people effectively according to customer demand and business priorities

• Coaching team members in the moment to improve performance and customer experience

• Driving sales, conversion and other key retail KPIs

• Ensuring customers receive an engaging, efficient and consistent experience

• Maintaining strong visual and presentation standards

• Ensuring product is available, replenished and easy for customers to shop

• Communicating priorities clearly through team briefs and regular floor updates

• Identifying issues quickly and taking ownership of resolving them

• Supporting opening, closing and other daily store routines

• Working closely with the wider management and operations teams

You'll be a confident floor leader who gets energy from people and fast-paced retail.

You'll ideally bring:

• Previous retail management or supervisory experience

• Experience working within a busy, high-volume environment

• Strong communication and people skills

• Confidence leading and directing a large team

• A strong understanding of customer experience and commercial performance

• The ability to remain organised and composed when priorities change

• Natural energy and a visible leadership style

• Strong attention to detail and high standards

• Flexibility to work across weekdays, evenings and weekends