Customer Advisors

Where unforgettable experiences begin

At AXS, we connect fans with the artists, teams and events they love. From The O2 and OVO Arena Wembley to festivals like BST Hyde Park, we help millions of people get to the shows that matter to them.

We're looking for Customer Advisors to join our Birmingham Contact Centre.

• Helping customers by phone, email, live chat and social media
• Resolving queries and complaints calmly and professionally
• Selling tickets and relevant products
• Keeping accurate customer records and following agreed processes
• Working towards individual and team targets
• Taking ownership of customer queries and following them through
• Using feedback and coaching to continually improve

Before you apply, here's what you need to know.

This is a full-time, office-based contact centre role. You'll spend much of your day helping customers by phone, email, live chat and social media. Some conversations will be straightforward, while others will involve complaints or frustrated customers.

You'll work to individual and team targets, follow processes and receive regular coaching and feedback. Being reliable and punctual is important, particularly during your initial training when you'll need to attend every scheduled session.

The role also includes weekends and bank holidays, so please make sure you can genuinely commit to the working pattern before applying.

You'll need to:

• Have previous customer service or contact centre experience
• Be reliable, punctual and committed
• Enjoy helping and talking to customers throughout the day
• Stay calm and professional when dealing with difficult conversations
• Communicate clearly and listen well
• Be comfortable working to targets
• Pay attention to detail
• Be open to feedback and coaching
• Be able to work weekends and bank holidays

You can find out more about life at AXS here: https://aegeurope.com/brands/axs/

Where: AXS Birmingham Contact Centre, near Birmingham International Airport and the NEC. This is an office-based role and you'll be expected to work from the contact centre for your shifts. You will work 5 days out of 7, including weekends and Bank Holidays.

Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!