Senior Consultant – AI-Driven Operations Agent Pilot

1. Cloud platform expertise (Azure preferred)

2. Solid understanding of support and incident management processes - service desk workflows, ticketing, escalation paths, and on-call rotations (this is considered a baseline requirement)

3. Experience with observability tooling (e.g., Datadog, Application Insights, cloud-native logging)

4. Solid understanding how software gets built and shipped

5. Prior experience integrating disparate systems - e.g., combining logs, pipeline data, and source code into a unified, usable capability

6. Hands-on experience with AI/LLM technology - LLM integration, agent frameworks, tool orchestration, or similar (side projects count)

7. Experience with infrastructure-as-code tooling (e.g., Terraform, Bicep, ARM templates)

8. Experience with Kubernetes and container orchestration

9. Exposure to enterprise IT service management platforms (e.g., ServiceNow or equivalent)

10. Background in API-first or event-driven architectures, microservices, or OpenTelemetry

11. Experience driving standards across multiple product teams

12. Proven stakeholder management, consulting and coaching skills

We are looking for an experienced hands-on consultant to lead an initial pilot introducing an AI-driven operations/SRE agent to help automate incident detection, investigation, and response for a business-critical enterprise application.

You will work largely independently, embedded alongside product teams, guiding them through the adoption of a new operational capability. The solution is expected to be offered as a reusable, self-service capability.

This is a hands-on, individual contributor role, requiring someone comfortable driving a technical initiative from first principles to a working solution with limited support.

• Strong bias for action

• Ability to influence and challenge teams without formal authority

• Ability to communicate clearly and influence technical and business audiences