Complaints & Improvement Specialist
We're looking for a Complaints & Improvement Specialist to join our Customer Experience Team.
UK jobs. Bigger possibilities.
136,000+ live jobsOn-site in the UK·Full-time·Added 25 days ago
73 open roles
Full-time
Per the ad.
Work on-site in the UK
No relocation package mentioned.
33 days holiday inc. bank holidays
Paid annual leave, per the ad.
Nice to have
We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:
• 33 days holiday, including bank holidays
• Car Allowance or Company Van
• Personal health cash plan - claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity, paternity, adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone
We're looking for a Roaming MET Technician to join our team, and play a key role in maintaining strong operational performance across our 13 Activate Accident Repair sites.
Dismantling and reassembling accident-damaged vehicles in line with manufacturers' specifications and to the high standards expected by our customers. You will be required to travel nationally and provide 1 full week of cover at any specific Activate Accident Repair bodyshop.
Location: National travel across any of our 13 sites
Contract type: Permanent, Full-time, 45 hours per week
• ATA / NVQ level 3 in MET
• Good Communication skills.
• Good Decision Making/Problem solving skills.
• Good H&S knowledge/awareness.
• Good Time management skills
• Relevant industry experience and time served as a repair technician.
At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.
Every role at Activate Group is aligned to our wider business vision and purpose - making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.
We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning.
Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.
Our purpose underpins everything we do: Make someone's bad day better
Our values define how we work with our team members, customers and suppliers:
Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Activate Group is a fast-growing business approaching 1,000 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.
We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.
We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
or browse Mid-level