Complaints & Improvement Specialist
We're looking for a Complaints & Improvement Specialist to join our Customer Experience Team.
UK jobs. Bigger possibilities.
136,000+ live jobsRemote, Peterborough·Full-time·Added 6 days ago (last checked 6 Oct)
73 open roles
Full-time
Per the ad.
Fully remote
Per the ad.
33 days holiday inc. bank holidays
Paid annual leave, per the ad.
Nice to have
We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:
We're looking for a Business Development Manager to join our team and be the primary driver of new customer acquisition for FleetScout, responsible for identifying, engaging, and converting prospective customers across the fleet, transport and logistics sector.
The Business Development Manager will be the primary driver of new customer acquisition for FleetScout and AutoPad AVI, responsible for identifying, engaging, and converting prospective customers across the car dealership and fleet rental sector.
Working in close partnership with the Solutions Engineer, the Business Development Manager will lead the commercial relationship from initial outreach through to signed contract - owning the full sales cycle. The Solutions Engineer will provide analytical and technical support, building the business case and ROI model, while the Business Development Manager leads the customer relationship, manages the opportunity, and closes the deal.
This is a hunter-led role for someone who thrives on winning new business, building relationships at all levels of a customer organisation, and is motivated by the commercial opportunity to sell a product with a clear, data-backed return on investment. The FleetScout/ AutoPad AVI proposition sells itself to the right customer - the role is to find those customers, open doors, and guide them through a structured, value-led sales process.
Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Location: hybrid / Peterborough or Huddersfield
Department: Commercial
Contract type: Permanent
Desirable (but not essential):
At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.
Every role at Activate Group is aligned to our wider business vision and purpose - making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.
We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning.
Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.
Our purpose underpins everything we do: Make someone's bad day better
Our values define how we work with our team members, customers and suppliers:
Activate Group is a fast-growing business approaching 1,000 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.
We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.
We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.