Complaints & Improvement Specialist
We're looking for a Complaints & Improvement Specialist to join our Customer Experience Team.
UK jobs. Bigger possibilities.
136,000+ live jobsOn-site in Kings Langley·Full-time·Added 18 days ago (last checked 9 Oct)
73 open roles
Full-time
Per the ad.
Work on-site in Kings Langley
No relocation package mentioned.
33 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.
Nice to have
Join us at our Kings Langley Open Day - Saturday 26 September, 11am - 3pm
Come and see what it's really like to work at Activate Accident Repair. We're opening our doors at Kings Langley from 11am to 3pm for a site tour, the chance to meet our site manager and regional manager, and a look at our state-of-the-art facilities. There'll be food on the day, and if you're a great fit, we can even offer an interview on the spot. Come along and find out more about life at AAR.
Job title: MET Technician
Department: Activate Accident Repair
Location: Unit 3 Kingley Park, Station Rd, Kings Langley WD4 8GW
Hours: 3pm - 12pm
We're looking for an MET Technician to join our team, and play a key role at Activate Accident Repair.
Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
· Competitive salary and time-saved bonus scheme
· 33 days annual leave including bank holidays
· Holiday buy and sell
· Flexible hours to suit your needs
· Paid training
· Healthshield Cash Plan to claim back medical costs and get same day doctors appointments
· Life assurance at three times your basic salary
· Free breakfast
· Birthday and Christmas surprises for everybody
· Annual Summer and Christmas parties
Dismantling and reassembling accident-damaged vehicles in line with manufacturers' specifications and to the high standards expected by our customers.
· Carry out work detailed in estimate, removing damaged components from the vehicle in preparation for Repair/Paint work to be carried out.
· On repair/replacement of the components they must be refitted, restoring the vehicle to pre accident condition.
· Deliver the highest standard of quality.
· Attain manufacturers' and/or estimated repair times.
· Report all faults, defects noticed whilst working on vehicles.
· Accurately report all components, materials and consumables used.
· ATA / NVQ level 3
· Good Communication skills.
· Good Decision Making/Problem solving skills.
· Good H&S knowledge/awareness.
· Good Time management skills
· Relevant industry experience and time served as a repair technician.
At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.
Every role at Activate Group is aligned to our wider business vision and purpose - making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.
We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning.
Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.
Activate Group is a fast-growing business approaching 1,000 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.
We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.
We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose underpins everything we do: Make someone's bad day better
Our values define how we work with our team members, customers and suppliers:
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