Contact Centre Team Manager

Do you enjoy helping people reach their potential? Are you passionate about delivering great customer experiences through coaching, support and leadership? If so, we'd love to hear from you.

This is an exciting opportunity for an experienced Contact Centre Team Manager to join one of the UK's leading providers of accident claims and mobility services. We are looking for someone who is passionate about supporting, coaching and developing colleagues while delivering an exceptional customer experience.

You will be responsible for leading a motivated and engaged team of customer advisors, supporting them through coaching, regular 1:1s, performance development and quality monitoring to help them deliver great outcomes for customers.
You will act as a second point of escalation for our diverse customer base, keeping customer satisfaction and communication at the heart of your decisions and behaviours in line with our values.

Join us as a Contact Centre Team Manager and enjoy some outstanding benefits...
Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include...
Salary - £29,283 - £32,670 per annum based on experience, enhanced by a monthly bonus linked to team and customer performance.
Annual Leave- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 3%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About you
• First of all, you have at least 2 years' experience of working at a similar level of management within a contact centre environment.
• You are passionate about coaching, developing and supporting people to succeed.
• You have experience leading teams within a customer-focused, contact centre, operations, claims or service environment.
• You are confident managing performance while maintaining high levels of colleague engagement and wellbeing.
• You enjoy solving problems and improving the experience for both customers and colleagues.

About Us

You may not know the Northgate insurance Service name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We're trusted by some of the UK's best known motor insurers and motoring brands to help their customers when they need it most.

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.